Service Admin & Warranty Processor (Onsite)

MVP Asia Pacific Inc.; Philippines; On-site; PHP 279,000 - 424,000; Full time

Job summary

MVP Asia Pacific Inc. in the Clark Freeport Zone, Pampanga, Philippines, is seeking a Service Administrator & Warranty Processor (Onsite) to join our growing team.

You will handle batch print checks, warranty verification, and service bookings, ensuring accurate data across portals and spreadsheets. The role requires experience in automotive service administration, DMS proficiency, and excellent communication.

Qualifications

• Experience in automotive service administration or similar role.
• Experience in customer booking coordination, scheduling, and follow-up communication.
• Proficiency with DMS or equivalent platforms.
• Strong organisation and time management with attention to detail.
• Excellent written and verbal communication.

Responsibilities

• Perform batch print checks, including recall checks and warranty date verification.
• Update manufacturer portals with current customer details.
• Review customer complaints and check labour times.
• Manage electronic batch printing processes for service operations.
• Coordinate with the Spare Parts team via email to resolve pricing updates.
• Complete pre-costing and CPS costing requirements accurately.
• Process and finalise fleet authorisations through online portals and phone communication.
• Order head units, schedule customer bookings, and maintain/update tracking spreadsheets.
• Conduct follow-up calls for no-show customer bookings and assist with appointment rescheduling.
• Provide backup support for invoicing completed repair orders.
• Manage and monitor Online Service Bookings (OSB) for scheduling and communication.

Skills

Automotive admin

Booking coordination

DMS proficiency

Time management

Problem solving

Communication skills

Attention to detail

Independent work

Invoicing knowledge

Warranty processes

Fleet authorisation

Tools

Microsoft Office

Job description

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.

At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance.

If you're driven, passionate about learning, and ready to make an impact, we'd love for you to join our growing team of MVPs!

Service Administrator & Warranty Processor (Onsite)

Job Description:

• Perform batch print checks, including:
  • Recall checks
  • Warranty date verification
  • Confirmation of correct service bookings
  • Update manufacturer portals with current customer details
  • Review of customer complaints
  • Check labour times
• Manage electronic batch printing processes for service operations.
• Coordinate with the Spare Parts team through email correspondence to resolve and update parts pricing.
• Complete pre-costing and CPS costing requirements accurately.
• Process and finalise fleet authorisations through online portals and phone communication.
• Order head units, schedule customer bookings, and maintain/update tracking spreadsheets.
• Conduct follow-up calls for no-show customer bookings and assist with appointment rescheduling using PhoneHub, accessible to all SAs.
• Provide backup support for invoicing completed repair orders.
• Manage and monitor Online Service Bookings (OSB) to ensure accurate scheduling and customer communication.

Qualifications:

• Proven experience in automotive service administration or similar role.
• Experience in customer booking coordination, scheduling, and follow-up communication.
• Proficiency in Dealer Management Systems (DMS) or equivalent platforms.
• Proficiency in Microsoft Office applications.
• Knowledge of warranty, repair order, fleet authorisation, and service coordination processes.
• Familiarity with invoicing systems (i.e., processing, updating, and managing service-related transactions).
• Strong organisational and time management skills with high attention to detail.
• Strong problem-solving skills with the ability to work independently and proactively.
• Excellent written and verbal communication skills.