Print Services Coordinator — Admin & Scheduling

MicroSourcing; Pasay; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Print Service Works Coordinator – Administration to join our onsite team in Pasay City. You will manage customer inquiries, log and track service jobs, and schedule technicians using Outlook Calendar while maintaining accurate records in our ERP system.

The role requires 1–2 years in administration or related fields, strong English communication, and proficiency in Outlook and Excel. Experience with ERP/CRM systems and a service-oriented mindset is preferred.

Qualifications

• At least 1–2 years in administration, scheduling, coordination, customer service, or similar role.
• Strong written and spoken English communication for emails and calls.
• MS Office skills, especially Outlook and Excel.
• Strong attention to detail and accuracy in data entry and records.
• Ability to learn ERP/CRM or job management systems.

Responsibilities

• Manage inbound service email inbox, triage customer inquiries, respond promptly and professionally.
• Create, update, and log service jobs in ICE ERP/job management system.
• Schedule technicians for customer jobs and maintain appointments in Outlook Calendar.
• Monitor and validate completed service jobs and close records in the system.
• Prepare and send customer quotes via email.
• Process toner orders and support invoicing and related admin tasks.
• Handle inbound/outbound customer phone calls as required.
• Maintain accurate records and proper documentation of service requests and job details.
• Coordinate with internal teams and onshore stakeholders to meet timelines.
• Identify and escalate issues affecting scheduling, billing, or service.

Skills

Customer service

Scheduling

Data entry

English proficiency

Team coordination

Tools

ICE ERP

Outlook

Excel

Job description

MicroSourcing is hiring a Print Service Works Coordinator – Administration to join our onsite team in Pasay City. You will manage customer inquiries, log and track service jobs, and schedule technicians using Outlook Calendar while maintaining accurate records in our ERP system.

The role requires 1–2 years in administration or related fields, strong English communication, and proficiency in Outlook and Excel. Experience with ERP/CRM systems and a service-oriented mindset is preferred.