Service Admin

Grand Canyon Multi-Holdings, Inc.; Iloilo City; In loco; PHP 279.000 - 469.000; Tempo pieno

Descrizione del lavoro

Grand Canyon Multi-Holdings, Inc. in Iloilo City seeks an Administrative Officer to organize the service department, manage records, and support daily operations.

You will handle invoicing, client communications, and assist in coordinating with manufacturers, ensuring deadlines and accurate data entry. The role requires a Bachelor's degree in Administration or equivalent, strong MS Office skills, and excellent written and verbal communication.

Competenze

• Bachelor's degree in Administration or equivalent is required.
• Proven work experience as Administrative Officer, Administrator, or similar role.
• MS Office experience (Excel Pivot, Word) is required.
• Excellent written and verbal communication skills, detail oriented.
• Solid knowledge of office procedures and ability to work under deadlines.

Mansioni

• Maintains an updated and organized service department file.
• Assist in implementing day-to-day functions of Service department.
• Prepare account statements for insurance, corporate and customers.
• Manage accounts balances and follow up on payments.
• Promote company through effective customer relations and goodwill.
• Conduct brand new release orientation to clients.
• Attend to customer inquiries and resolve issues promptly.
• Assist branch on issues requiring manufacturer assistance.
• Maintain database, spreadsheets, and daily reporting files.
• Assist in promoting service appointment system.

Conoscenze

Communication

Detail oriented

Deadline-driven

Office management

Formazione

Bachelor's degree in Administration or equivalent

Strumenti

MS Excel (Pivot)

MS Word

Descrizione del lavoro

Iloilo City, Western Visayas, Philippines Mitsubishi Grand Canyon Iloilo

• Must be a Bachelor's degree in Administration or equivalent


• Proven work experience as an Administrative Officer, Administrator or similar role.


• Experience in After Sales Service Department is an advantage


• With advance experience with office management software like MS Office such as MS Excel (PIVOT), MS Word, etc.


• Excellent written and verbal communication skills, must be detail oriented


• Solid knowledge of office procedures, responsible and hardworking


• Ability to work under strict deadlines, can work under pressure

Job Description:

• Maintains an updated and organized service department file.


• Assist in implementing the day-to-day functions of Service department


• Preparing account statements for insurance, corporate and customers


• Managing accounts balances


• Follow up payments on outstanding payments, monitoring all payments and preparing Daily Billing Reports (PWC)


• Promotes company through effective customer relations and good will.


• Conducts brand new release orientation to the clients.


• Attends to customer inquiries and concerns and acts immediately and effectively to resolve the same.


• Assist the branch on issues requiring assistance and follow-up from/to the manufacturers.


• Maintains database, spreadsheets and other medium set for daily update and reporting.


• Assist the Service Dept. in promoting and implementing service appointment system.


• Maintains an accurate and efficient file of customer data.


• Assist in telemarketing for various promo and events.