CSR Hiring in MOA – Open for Freshers & Newbie

GDV BUSINESS SERVICES CO.; Philippines; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary & incentives

Career progression

Supportive team

Health benefits

Flexible scheduling

Employee recognition

Job summary

GDV Business Services Co. is hiring Customer Service Representatives to join our Pasay City-based team. Fresh graduates and those new to customer service are welcome.

This full-time CSR role focuses on delivering exceptional support via calls, with emphasis on accuracy, empathy, and timely responses. Ideal candidates will have strong English communication, a customer-centric mindset, and the ability to learn quickly in a dynamic call center environment.

Qualifications

• Fresh graduates or individuals with minimal customer service experience who are eager to learn and develop.
• Strong communication skills with the ability to articulate clearly in English
• Excellent listening skills and the capacity to empathise with customer concerns
• Basic computer literacy and the ability to quickly learn new systems and software
• A positive attitude and customer-centric mindset
• Ability to remain calm and professional under pressure
• Reliable and punctual with a commitment to meeting deadlines
• Team player who can work collaboratively with colleagues
• Willingness to undergo training and develop professionally within the role
• High school diploma or equivalent qualification

Responsibilities

• Answering incoming customer calls and addressing enquiries with professionalism and courtesy
• Providing accurate information about products and services to customers
• Resolving customer complaints and concerns in a timely and empathetic manner
• Processing customer requests, orders, and transactions accurately
• Documenting customer interactions and maintaining detailed records in our systems
• Following company policies and procedures to ensure consistent service quality
• Collaborating with team members and supervisors to meet performance targets
• Identifying opportunities to enhance customer satisfaction and loyalty
• Handling multiple tasks efficiently whilst maintaining composure during high call volumes

Skills

English communication

Customer focus

Team player

Calm under pressure

Quick learner

Education

High school diploma or equivalent

Tools

Basic computer literacy

Job description

About the role

We are seeking enthusiastic and customer-focused Customer Service Representatives (CSRs) to join our team at GDV Business Services Co. This is an exciting opportunity for freshers and those new to the customer service industry to launch their careers with a dynamic and growing organisation. As a CSR, you will be the voice of our company, providing exceptional support to our customers through various communication channels. This is a full-time position based in Pasay City, Metro Manila, offering you the chance to develop valuable skills in a professional call centre environment whilst making a real difference to our customers' experiences.

What you'll be doing

• Answering incoming customer calls and addressing enquiries with professionalism and courtesy

• Providing accurate information about products and services to customers

• Resolving customer complaints and concerns in a timely and empathetic manner

• Processing customer requests, orders, and transactions accurately

• Documenting customer interactions and maintaining detailed records in our systems

• Following company policies and procedures to ensure consistent service quality

• Collaborating with team members and supervisors to meet performance targets

• Identifying opportunities to enhance customer satisfaction and loyalty

• Handling multiple tasks efficiently whilst maintaining composure during high call volumes

What we're looking for

• Fresh graduates or individuals with minimal customer service experience who are eager to learn and develop

• Strong communication skills with the ability to articulate clearly in English

• Excellent listening skills and the capacity to empathise with customer concerns

• Basic computer literacy and the ability to quickly learn new systems and software

• A positive attitude and customer-centric mindset

• Ability to remain calm and professional under pressure

• Reliable and punctual with a commitment to meeting deadlines

• Team player who can work collaboratively with colleagues

• Willingness to undergo training and develop professionally within the role

• High school diploma or equivalent qualification

About us

GDV Business Services Co. is a leading call centre and customer service provider committed to delivering outstanding support solutions to our clients and their customers. We pride ourselves on fostering a supportive and inclusive workplace where our team members can thrive and grow. Our company values excellence, integrity, and a genuine commitment to customer satisfaction. We invest in the development of our employees, providing comprehensive training and opportunities for career advancement. At GDV Business Services Co., we believe that our people are our greatest asset, and we are dedicated to creating a positive work environment where everyone can succeed.

What we offer

• Comprehensive on-the-job training and development programmes to prepare you for success

• Competitive salary package with performance incentives

• Career advancement opportunities within our growing organisation

• A supportive and collaborative team environment

• Health and wellness benefits

• Flexible scheduling options where possible

• Employee recognition programmes celebrating outstanding performance