Be Our Next CSR | Virtual Recruitment | Onsite | ₱35K Bonus

GDV BUSINESS SERVICES CO.; Manila; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Signing bonus

Job summary

GDV Business Services Co. seeks enthusiastic Customer Service Representatives for a full-time onsite role in San Nicolas, Manila City, Metro Manila.

You will be the voice of our clients, delivering outstanding support and upholding our reputation for excellent customer experiences. The ideal candidate will have a high school diploma (college preferred), strong English communication, empathy, and a customer-focused mindset.

Qualifications

• Excellent communication skills, both verbal and written, with clear English proficiency.
• Strong listening and empathy skills with the ability to understand customer needs.
• Proficiency in using computer systems, telephone equipment, and customer service software.
• Problem-solving abilities and a customer-centric mindset.
• Ability to multitask and manage time effectively in a high-volume environment.

Responsibilities

• Handling inbound and outbound customer calls with professionalism and courtesy.
• Resolving customer inquiries, complaints, and concerns in a timely and efficient manner.
• Providing accurate product and service information to customers.
• Documenting customer interactions and maintaining detailed records in our systems.
• Following established protocols and quality standards while managing calls.
• Meeting or exceeding performance targets including call handling time, customer satisfaction ratings, and quality metrics.
• Collaborating with team members and supervisors to improve service delivery.
• Processing orders, refunds, and other transactions as required.
• Identifying opportunities to enhance customer experience and escalating issues appropriately.
• Maintaining a professional and positive demeanour in all customer interactions.

Skills

English proficiency

Call center experience

Empathy

Teamwork

Education

High school diploma

Job description

About us

GDV Business Services Co. is a leading customer service solutions provider dedicated to delivering exceptional support experiences across diverse industries. We pride ourselves on building a culture of excellence, innovation, and employee satisfaction. Our team is committed to helping businesses thrive through superior customer engagement and operational efficiency. We believe in creating a workplace where talented individuals can grow, develop their skills, and make a meaningful impact on our clients' success.

About the role

We are seeking enthusiastic and dedicated Customer Service Representatives (CSRs) to join our dynamic team on a full-time basis. This is a fantastic opportunity to work in a vibrant onsite environment in San Nicolas, Manila City, Metro Manila. As a CSR, you will be the voice of our clients, providing outstanding support to customers and contributing to the positive reputation of our organisation. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering excellent customer experiences. We are offering a generous ₱35,000 signing bonus to attract top talent.

What you’ll be doing

• Handling inbound and outbound customer calls with professionalism and courtesy
• Resolving customer inquiries, complaints, and concerns in a timely and efficient manner
• Providing accurate product and service information to customers
• Documenting customer interactions and maintaining detailed records in our systems
• Following established protocols and quality standards while managing calls
• Meeting or exceeding performance targets including call handling time, customer satisfaction ratings, and quality metrics
• Collaborating with team members and supervisors to improve service delivery
• Processing orders, refunds, and other transactions as required
• Identifying opportunities to enhance customer experience and escalating issues appropriately
• Maintaining a professional and positive demeanour in all customer interactions

What we’re looking for

• High school diploma or equivalent; college education is preferred
• Excellent communication skills, both verbal and written, with clear English proficiency
• Strong listening and empathy skills with the ability to understand customer needs
• Proficiency in using computer systems, telephone equipment, and customer service software
• Problem-solving abilities and a customer-centric mindset
• Ability to work in a team environment and collaborate effectively with colleagues
• Patience and composure when dealing with difficult or upset customers
• Ability to multitask and manage time effectively in a high-volume environment
• Reliability and punctuality, with the flexibility to work various shifts if required
• Previous customer service experience in a call centre environment is highly desirable
• Certification in customer service or related training is a plus

What we offer

• Competitive salary package with a ₱35,000 signing bonus to recognise your commitment
• Onsite work environment in a modern, comfortable facility with professional development opportunities
• Comprehensive training programme to equip you with the skills and knowledge needed for success
• Health and wellness benefits to support your overall wellbeing
• Career advancement opportunities within a growing organisation
• Supportive team culture that values collaboration and mutual respect
• Performance incentives and recognition programmes for outstanding achievement
• Flexible scheduling options where possible to maintain work‑life balance
• Access to employee assistance programmes and support services