Senior Workforce Manager - Real-Time & Analytics Lead
Transcom Worldwide Philippines, Inc.
14 days+
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
A leading contact center company in Pasig, Metro Manila is seeking a Workforce Manager to lead a team of analysts in optimizing contact center operations. Responsibilities include performance management, WFM process execution, and leadership development. Candidates should possess strong analytical skills, conflict resolution abilities, and extensive experience in workforce management. Attractive employee benefits include day 1 HMO, rice subsidy, and a supportive work environment.
Qualifications
- Minimum of 5 years of Workforce Management experience in Contact Center environment.
- At least 3 years managing Workforce Analysts or Leaders for multiple campaigns.
- Solid experience in supporting inbound contact centers.
Responsibilities
- Accountable for performance and productivity of Workforce Management Teams.
- Define and execute WFM processes for contact centers.
- Conduct regular meetings to communicate changes in business.
Skills
Workforce Management Mathematics
WFM applications proficiency
Excellent verbal and written communication
Analytical skills
Education
College graduate in business or technical course
Tools
Microsoft Office
Aspect eWFM
Verint
iEX
Job description
A leading contact center company in Pasig, Metro Manila is seeking a Workforce Manager to lead a team of analysts in optimizing contact center operations. Responsibilities include performance management, WFM process execution, and leadership development. Candidates should possess strong analytical skills, conflict resolution abilities, and extensive experience in workforce management. Attractive employee benefits include day 1 HMO, rice subsidy, and a supportive work environment.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
