Onsite Workforce Analyst: Real-Time Forecasting & Insights

Equicom Services Inc.; Makati; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading service company in Metro Manila is seeking a Workforce Analyst responsible for developing forecasts and scheduling that balances customer requirements. The ideal candidate will have a Bachelor’s Degree and at least one year of experience in a call center environment, demonstrating strong analytical skills and excellent communication abilities. This on-site role also involves ensuring compliance with IMS and ISO standards. Competitive salary and real-time operations.

Qualifications

• At least 1 year of working experience as a Workforce Analyst in a call center setup.
• Flexible and quickly adapts to changing business needs and processes.
• With strong business logic and attention to detail.

Responsibilities

• Liaise with the Head of Operations to develop volume forecast and staffing.
• Prepare schedule requirements while balancing restrictions with customer needs.
• Update and process data for real-time performance analysis.

Skills

Excellent written and verbal communication skills in English

Strong mathematical and analytical skills

MS Office (Excel, Word, PowerPoint)

Ability to meet tight deadlines

Ability to transform data to organized information

Education

Bachelor’s Degree in any field

Tools

eWFM, RTA, ESP

Job description

A leading service company in Metro Manila is seeking a Workforce Analyst responsible for developing forecasts and scheduling that balances customer requirements. The ideal candidate will have a Bachelor’s Degree and at least one year of experience in a call center environment, demonstrating strong analytical skills and excellent communication abilities. This on-site role also involves ensuring compliance with IMS and ISO standards. Competitive salary and real-time operations.