Senior Warranty Analyst - Climate Tech Solutions

Copeland; Quezon City; Hybrid; PHP 700.000 - 900.000; Vollzeit

Zusammenfassung

Copeland in Quezon City, Philippines, is seeking a full-time warranty analyst to join our hybrid team. You will analyze warranty processes, manage claims, and drive system improvements across the warranty function.

The ideal candidate will have 7–9 years of customer-facing experience and familiarity with Tavant, CATS, and LR-related workflows. This role emphasizes collaboration with global teams to optimize service quality and turnaround times.

Qualifikationen

• 7–9 years of customer-facing experience.
• Experience with warranty processing and claims.
• Familiarity with Tavant system.
• Ability to collaborate with cross-functional teams.

Aufgaben

• Analyze and improve warranty processes to enhance customer experience, increase operational efficiency, and ensure policy compliance.
• Serve as a primary point of contact for warranty-related inquiries, providing guidance to customers and internal stakeholders on programs, procedures, and claim requirements.
• Gather, analyze, and communicate customer feedback, system issues, and business needs to support continuous improvement initiatives and digital tool enhancements.
• Develop and maintain warranty performance metrics, reports, and trend analyses to support strategic decision-making and drive business improvements.
• Collaborate with cross-functional teams to identify opportunities, resolve warranty-related challenges, and implement solutions that improve service, quality, and turnaround times.

Kenntnisse

Customer-facing experience

Warranty processes knowledge

Tools

Tavant

CATS report

Jobbeschreibung

Copeland in Quezon City, Philippines, is seeking a full-time warranty analyst to join our hybrid team. You will analyze warranty processes, manage claims, and drive system improvements across the warranty function.

The ideal candidate will have 7–9 years of customer-facing experience and familiarity with Tavant, CATS, and LR-related workflows. This role emphasizes collaboration with global teams to optimize service quality and turnaround times.