Senior Virtual Assistant — Scheduling & Ops (Remote/Hybrid)

yempo; Cebu City; Remote; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Weekly pay

HMO enrollment

HMO dependents after year 1

Vacation days and sick days

Performance bonuses

Job summary

Yempo in Cebu is seeking a Senior Virtual Assistant to support day-to-day service coordination from a home-based or office setting. You will handle calls, schedules, invoicing, and records, ensuring accurate updates and smooth operations.

The role requires strong communication, organization, and familiarity with scheduling software. A dynamic, proactive approach is essential in a fast-paced environment with friendly teammates and growth opportunities.

Qualifications

• 2+ years in scheduling, maintenance coordination, or service coordination.
• Experience in project coordination or service industry coordination.
• Excellent verbal and written communication skills.
• Highly organized, reliable, proactive, and detail-oriented.
• Adaptable with good commercial awareness.

Responsibilities

• Handle inbound and outbound calls as first contact for customers and technicians.
• Coordinate, schedule, and reschedule service jobs and calendars.
• Communicate with customers, electricians, subcontractors, and internal teams.
• Raise, update, and close jobs, variations, POs, and invoices.
• Prepare jobs for invoicing and process invoices.
• Maintain service records, preventive maintenance docs, and spreadsheets.
• Manage subcontractor licensing, insurance, and inductions.
• Follow ISMS policies and guidelines.
• Support the Customer Care Team Manager in daily operations.

Skills

Scheduling & coordination

Project management

Communication

MS Office

SimPRO

Tools

SimPRO

Job description

Yempo in Cebu is seeking a Senior Virtual Assistant to support day-to-day service coordination from a home-based or office setting. You will handle calls, schedules, invoicing, and records, ensuring accurate updates and smooth operations.

The role requires strong communication, organization, and familiarity with scheduling software. A dynamic, proactive approach is essential in a fast-paced environment with friendly teammates and growth opportunities.