Virtual Assistant Operations Lead

Outsourced Chatting Solutions Inc.; Cebu City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A virtual assistance provider based in Cebu City is seeking a VA Manager to lead their team of Virtual Assistants. This position involves operational oversight, performance monitoring, training, and ensuring service quality to align with client expectations. The successful candidate will be responsible for guiding the team through various tasks and improving productivity, offering an engaging leadership environment.

Qualifications

• Proven experience in leadership or management roles.
• Strong skills in overseeing operational tasks and team dynamics.
• Capacity to analyze performance data and implement improvements.

Responsibilities

• Lead and manage the VA team across various functions.
• Oversight of production metrics and performance metrics.
• Conduct training and maintain quality assurance.

Skills

Leadership

Team Management

Performance Monitoring

Training Development

Analytical Skills

Communication

Problem-solving

Job description

A virtual assistance provider based in Cebu City is seeking a VA Manager to lead their team of Virtual Assistants. This position involves operational oversight, performance monitoring, training, and ensuring service quality to align with client expectations. The successful candidate will be responsible for guiding the team through various tasks and improving productivity, offering an engaging leadership environment.