Sales Support Administrator

Yempo - Your Employees Offshore; Manila, Hinoba-an; Hybrid; PHP 455,000 - 683,000; Full time

Benefits offered by this job

Weekly pay

HMO enrollment

Vacation days 20

Sick days 7

Annual bonus

Annual salary reviews

Rice, snacks & drinks

Company polo shirts

Job summary

Yempo - Your Employees Offshore is seeking a SalesSupport Administrator to work either from home or in the office, with UK business hours from the Philippines. The role emphasizes handling sales inquiries, order fulfilment support, CRM data accuracy, and timely quotation follow-ups.

Ideal candidates have B2B sales admin experience, strong English skills, and proficiency in Excel; familiarity with Netsuite or Salesforce is a plus.

Qualifications

• Experience in B2B sales administration.
• Strong written and spoken English.
• Proficient in Excel and MS Office.
• Familiar with Netsuite or Salesforce.

Responsibilities

• Handle incoming sales inquiries with high accuracy.
• Support order fulfilment and logistics, document recording.
• Record quotes and feedback in the CRM; follow up quotations.
• Ensure CRM data quality and manage multiple requests.

Skills

English fluency

B2B sales admin

CRM/ERP experience

Excel proficiency

Time management

Remote work

UK business hours

Tools

Netsuite

Salesforce

Job description

We have an exciting mid- shift opportunity available for SalesSupport AdministratorWork from home or the office – you choose!

When you join Yempo, you’ll receive the following fantastic benefits:

• Highly competitive salary – paid weekly!
• HMO enrollment upon commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic, bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers

YourResponsibilitiesandBackground

• Being responsible for handling incoming sales enquiries from other team members. Processing to a high level of accuracy.

• Support order fulfilment and logistics by ensuring shipment information, customer requirements and documentation are accurately recorded and communicated, proactively highlighting potential delays or issues to the relevant team members.

• Prioritise incoming quotation requests and target a 5-minute turnaround for standard enquiries where all required information, pricing and product data are available. Any enquiry that cannot be completed within this timeframe should be acknowledged and escalated where appropriate.

• Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM system and available to F2F and internal sales team members.

• Support the quotation follow-up process, ensuring outstanding quotations are identified, appropriately followed up or escalated to the responsible salesperson.

• Maintain a high standard of CRM data accuracy, ensuring quotations, customer feedback, opportunities, machine population, customer classifications and relevant commercial information are recorded accurately and promptly. Proactively identify missing or inaccurate data and work with the sales team to improve account records.

• Process sales orders accurately and promptly, ensuring all customer, product, pricing and delivery information is correct and in line with company procedures.

• Act as an extension of the EU Reseller Commercial Team, providing proactive administrative

• support that enables customer-facing salespeople to maximise their time on customer engagement and revenue-generating activity.

• Manage competing requests from multiple team members, prioritising activity based on customer urgency and commercial importance and escalating conflicting priorities where required

• Comply with the Organization’s Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.

YourQualifications

• Excellent written and spoken English.

• B2B sales administration experience.

• Excellent organizational and time-management skills.

• Ability to work effectively within a fast-paced sales environment.

• Strong Excel and Microsoft Office capability.

• Experience using CRM and/or ERP systems (Netsuite/ SalesForce)

• Ability to manage multiple requests and competing priorities.

• Confident communicating with customers and colleagues.

• Comfortable working independently and remotely.

• Experience processing quotations and/or sales orders.

• Comfortable working UK business hours from the Philippines.

Disclaimer for salary ranges.Yempoprovidesan indicative range of salary that wedeemrelevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.