BPO Training & Process Excellence Specialist

TASQ Staffing Solutions; Angeles; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Quarterly performance bonus

Career development opportunities

Fair work-life balance

HMO and Life Insurance for employee and dependents

Job summary

A staffing solutions company in Angeles, Philippines is seeking a qualified trainer with BPO industry experience. The role requires expertise in curriculum and course design, effective communication, and analytical ability. Enjoy benefits like a performance bonus and HMO for the employee and two dependents, along with opportunities for career growth and a fair work-life balance.

Qualifications

• At least 2 to 3 years trainer experience in the BPO industry.
• Preferably with background or knowledge in Tech Support.

Responsibilities

• Conduct training needs analysis and support learning.
• Design curriculum and courses effectively.
• Develop content using appropriate methodologies.
• Deliver training effectively and efficiently.
• Understand and apply research methodologies.

Skills

Training experience in effective communication

Customer service

Technical support

Excellent oral and written communication skills

Analytical ability to examine data

Education

Graduate of any 4-year course

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

About the job Account/Process Trainer (Clark Pampanga) | Onsite

Shift: Shifting Schedules

Responsibilities:

1. Training Needs Analysis:Ability to extend follow- up support on the floor to sustain learning and improve performance.2. Curriculum and Course Design:Demonstrates end to end understanding of course design methodologies.3. Content Development:Demonstrates end to end understanding of content development and maintains appropriate methodology.4. Course Delivery:Possesses effective delivery/training techniques and methods.5. Research Methodology:Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.Ability to identify training needs accurately.

Required Skills:

• CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture
• Technology Functional Knowledge:Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively
• High Impact Communication:Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example
• Analytical Ability:Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions /alternatives, keeping in mind the various stake holders
• Profile Screening Criteria /Checks:Screening according to skills defined above -At least 3 years of training experience in soft skills and customer service.

Requirements:

• Graduate of any 4-year course.
• At least2 to 3 years trainer experience in the BPO industry
  
• Preferably with background or knowledge in Tech Support.
  
• Excellent oral and written communication.
• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.