Senior Technical Support Engineer - Remote, Growth

MicroSourcing; Manila; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Healthcare coverage

PTO with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Senior Technical Support Engineer to join the team in the Philippines with a work-from-home arrangement and shifting schedule. You will provide expert technical analysis, reproduce and troubleshoot issues, and guide customers through complex scenarios while collaborating with internal teams.

The role emphasizes strong command-line skills, Docker/Kubernetes experience, and clear communication to resolve customer inquiries within established SLAs.

Qualifications

• Hands-on troubleshooting of applications, products and integrations.
• Ability to analyze logs, configurations and data to identify causes and solutions.
• Excellent written and verbal communication for customer and internal teams.

Responsibilities

• Provide initial technical analysis and first responses within SLAs.
• Troubleshoot and reproduce issues across customer environments.
• Guide customers through step-by-step troubleshooting and escalate with details.
• Document support requests, resolutions and customer interactions.

Skills

Command-line proficiency

Troubleshooting

Technical support experience

Clear communication

Tools

Docker

Kubernetes

Git

Job description

MicroSourcing is seeking a Senior Technical Support Engineer to join the team in the Philippines with a work-from-home arrangement and shifting schedule. You will provide expert technical analysis, reproduce and troubleshoot issues, and guide customers through complex scenarios while collaborating with internal teams.

The role emphasizes strong command-line skills, Docker/Kubernetes experience, and clear communication to resolve customer inquiries within established SLAs.