Remote Technical Support Coordinator — Growth & Perks

MicroSourcing; Parañaque; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Healthcare coverage day one

Performance bonuses

Flexible work arrangements

Company events

Diversity-friendly culture

Job summary

MicroSourcing in the Philippines is seeking a Technical Support Coordinator to provide remote IT support and coordinate software releases. You will diagnose hardware and software issues, document resolutions, and assist users across the company.

Join a team that offers above-market compensation, day-one healthcare coverage, and flexible work arrangements while fostering ongoing learning and collaboration in a diverse environment.

Qualifications

• Proficient in diagnosing hardware and software issues.
• Ability to document issues and resolutions clearly.
• Strong customer service mindset.
• Accurate record-keeping and documentation.
• Solid understanding of computer systems and common software.

Responsibilities

• Diagnose hardware and software issues using remote tools.
• Log all communications and interpret error messages.
• Coordinate with external contractors and second-level support.
• Coordinate software releases from beta to full implementation.
• Develop and test support procedures and train users.

Skills

Remote troubleshooting

Clear communication

Customer service

Attention to detail

Technical knowledge

Education

College-level coursework

IT certifications

Job description

MicroSourcing in the Philippines is seeking a Technical Support Coordinator to provide remote IT support and coordinate software releases. You will diagnose hardware and software issues, document resolutions, and assist users across the company.

Join a team that offers above-market compensation, day-one healthcare coverage, and flexible work arrangements while fostering ongoing learning and collaboration in a diverse environment.