Remote Technical Support Analyst — Fast, Expert IT Help

MicroSourcing

Manila

On-site

PHP 390,600 - 613,800

Full time

14 days+

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Benefits offered by this job

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Remote work flexibility

Job summary

MicroSourcing in the Philippines offers a remote, full-time Technical Support Analyst role. You will provide first- and second-line support for software, hardware, and system issues, log cases, and meet defined SLAs.

Strong ticketing experience and ITIL awareness help you thrive in a fast-paced environment. The role emphasizes troubleshooting, escalation when needed, and contributing to system maintenance to ensure service continuity.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field.
1–3 years in technical support or IT service desk.
Strong Windows and macOS troubleshooting skills with basic networking.
Experience with ticketing tools (ServiceNow, Zendesk, Jira Service Desk).
Excellent communication to support end users effectively.

Responsibilities

Provide first- and second-level support to end users for software, hardware, and system issues.
Diagnose, troubleshoot, and resolve technical incidents in a timely manner.
Log, track, and document support cases using ticketing systems per SLAs.
Escalate complex issues to appropriate technical teams when necessary.
Assist in system maintenance, updates, and basic configuration tasks to ensure service continuity.