Senior Technical Support Engineer — Fintech Payments (Hybrid)

Finastra; Manila; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Unlimited vacation

Hybrid working

Well-being support

Insurance

Retirement plans

Volunteer time off

Inclusion communities

Skills & Career Navigator

Finastra Celebrates

Job summary

Finastra in Manila seeks a product specialist with strong technical support experience in fintech payments. You will handle customer issues, perform root-cause analysis, and guide junior colleagues while ensuring timely resolutions and high client satisfaction.

Responsibilities include detailed investigations, remote troubleshooting, knowledge-base contributions, and clear client communications to ensure product quality and SLA compliance.

Qualifications

• University degree in Computer Science, Mathematics, Business IT or related major.
• 5+ years in technical customer support within fintech/payments.
• Knowledge of Finastra Payment Manager (FPM).
• Experience with Clearing/Settlement Mechanisms (SWIFT, SEPA, TIPS, UKFPS, BACS).
• Strong English written and verbal communication.
• Analytical, detail oriented, customer focused.

Responsibilities

• Respond to customer requests and enable proper use of Finastra products.
• Understand issues functionally and technically and reproduce scenarios.
• Perform root-cause analysis and provide feasible solutions or detailed analysis.
• Update clients on progress and ensure timely resolution within SLA.
• Participate in client meetings and remote troubleshooting as needed.
• Validate issues with logs, DB dumps, replication steps, and screenshots.
• Contribute to knowledge base with how-tos, best practices, and release notes.

Skills

English communication

Java

SQL

FPM (Finastra Payment Manager)

CSM knowledge (SWIFT/SEPA/TIPS/BACS)

Independent work

Education

Bachelor's degree in Computer Science / Mathematics / Business IT or related

Job description

Finastra in Manila seeks a product specialist with strong technical support experience in fintech payments. You will handle customer issues, perform root-cause analysis, and guide junior colleagues while ensuring timely resolutions and high client satisfaction.

Responsibilities include detailed investigations, remote troubleshooting, knowledge-base contributions, and clear client communications to ensure product quality and SLA compliance.