Senior Technical Support Engineer — Fintech (Hybrid)

PH1 Finastra Philippines Inc; Manila; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Flexible vacation

Hybrid working

Health insurance

Well-being program

Pension plan

Job summary

Finastra Philippines Inc in Manila is seeking a technical customer support specialist to handle raised issues with Finastra products, perform root-cause analysis, and guide junior colleagues. You will respond to requests, replicate issues, and provide clear solutions to ensure client satisfaction.

The role requires 5+ years in fintech support, strong English communication, and knowledge of Java/SQL. Hybrid working, benefits, and career development are offered.

Qualifications

• University degree in Computer Science, Mathematics, Business IT or related major.
• 5+ years of solid experience in Technical Customer Support in Fintech.
• Knowledge in Finastra Payment Manager (FPM) and Clearing/Settlement (CSM) is a plus.
• Proficient in Java and SQL with excellent English communication.

Responsibilities

• Respond to customer requests and guide clients to use Finastra products effectively.
• Analyze issues with root-cause and provide solutions or detailed analysis.
• Update clients on progress and ensure timely resolution within SLA.
• Contribute to knowledge base with how-tos, best practices, and release notes.
• Participate in client meetings and remote troubleshooting when required.

Skills

Technical customer support

Java programming

SQL

English communication

Education

University degree in Computer Science/Math/Business IT

Job description

Finastra Philippines Inc in Manila is seeking a technical customer support specialist to handle raised issues with Finastra products, perform root-cause analysis, and guide junior colleagues. You will respond to requests, replicate issues, and provide clear solutions to ensure client satisfaction.

The role requires 5+ years in fintech support, strong English communication, and knowledge of Java/SQL. Hybrid working, benefits, and career development are offered.