Hybrid Senior Product & Tech Support Analyst

FIS Global; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

FIS Global is seeking a Technical and Product Support specialist to assist global financial institutions using our platform. This hybrid role in the Philippines focuses on timely, accurate issue triage and coordinated resolution, spanning technical and product queries.

You will own ticket lifecycles in Jira, analyze logs/APIs, and partner with engineering and product teams to minimize disruption and maximize platform value for clients.

Qualifications

• Hands on experience in Trade lifecycle (pre-trade, execution, post-trade).
• Experience in SQL querying, data analysis, log analysis, API basics.
• Financial markets experience and enterprise software in a client-facing role.
• Strong problem-solving and analytical skills with clear communication.

Responsibilities

• Triage and resolve client queries, ensuring SLAs are met.
• Understand product to support day-to-day usage and complex technical issues.
• Investigate issues across logs, data feeds, APIs, and configurations.
• Collaborate with engineering, product, and knowledge teams on client implementations.
• Support release processes and client onboarding; build client relationships.

Skills

Trade lifecycle

SQL querying

Data analysis

Log analysis

API fundamentals

JSON/XML

Batch processing

Financial markets

Client management

Communication skills

Tools

JIRA

Job description

FIS Global is seeking a Technical and Product Support specialist to assist global financial institutions using our platform. This hybrid role in the Philippines focuses on timely, accurate issue triage and coordinated resolution, spanning technical and product queries.

You will own ticket lifecycles in Jira, analyze logs/APIs, and partner with engineering and product teams to minimize disruption and maximize platform value for clients.