Senior Technical Support Lead - Fintech & Blockchain
Medium
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Benefits offered by this job
Job summary
Medium is seeking a Technical Support Team Manager to lead a talented support team in Taguig, Philippines. In this role, you'll manage the technical support process, oversee complex issue resolutions, and collaborate with different departments to enhance service delivery.
Candidates should have over 5 years of technical support experience, with at least 2 in management, preferably within the fintech sector. Opportunities for career growth in a fast-paced environment await you.
Join us and leverage your skills in a pioneering company driven by innovation and teamwork!
Qualifications
- 5+ years technical support experience, 2+ years team management, preferably in fintech.
- Proficient in common technical tools and troubleshooting.
- Excellent team management and coordination skills.
Responsibilities
- Manage technical support team and enhance team capabilities.
- Optimize technical support processes for efficiency.
- Handle complex technical issues and lead the resolution process.
- Ensure compliance with regulations and data protection.
- Collaborate with various departments for product improvement.
Skills
Education
Tools
Job description
Medium is seeking a Technical Support Team Manager to lead a talented support team in Taguig, Philippines. In this role, you'll manage the technical support process, oversee complex issue resolutions, and collaborate with different departments to enhance service delivery.
Candidates should have over 5 years of technical support experience, with at least 2 in management, preferably within the fintech sector. Opportunities for career growth in a fast-paced environment await you.
Join us and leverage your skills in a pioneering company driven by innovation and teamwork!
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