Senior Payments Support Engineer (SaaS)

Finastra; Manila; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Unlimited vacation

Medical, life & disability insurance

Career Development Opportunities

Volunteer paid time off

Job summary

Finastra is seeking an experienced Technical Support professional in Manila, Philippines to provide top-notch application and technical support for its Payment products. The ideal candidate has a minimum of 8 years of experience in technical support, excellent communication skills, and familiarity with SaaS software. You will collaborate with clients and internal technical teams to ensure successful integration and support. This role offers flexibility with unlimited vacation and benefits aimed at supporting employee well-being.

Qualifications

• Minimum of 8 years of experience as Technical Support in a cross-functional team.
• Excellent communication and customer support skills.
• Experience in supporting SaaS software.

Responsibilities

• Provide application and technical support to clients.
• Triage functional application issues and guide customers.
• Involvement in projects to meet implementation requirements.

Skills

Technical Support Experience

Excellent Communication Skills

Customer Support Skills

SaaS Support

Education

Bachelor’s Degree

Tools

SQL Developer

Web Explorer

JIRA

Salesforce

Jenkins

ServiceNow (SNOW)

Job description

Finastra is seeking an experienced Technical Support professional in Manila, Philippines to provide top-notch application and technical support for its Payment products. The ideal candidate has a minimum of 8 years of experience in technical support, excellent communication skills, and familiarity with SaaS software. You will collaborate with clients and internal technical teams to ensure successful integration and support. This role offers flexibility with unlimited vacation and benefits aimed at supporting employee well-being.