Senior Technical Content & Training Writer

Cognizant; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

Cognizant Philippines is seeking a Training Specialist to design, deliver, and manage learning programs for new hires and ongoing upskilling. You will facilitate classes, perform Training Needs Analyses, and develop knowledge tests to measure learning outcomes in a fast-paced, tech-driven environment.

You will collaborate with Quality, Operations and Process Improvement to drive projects that enhance performance, prepare weekly progress reports, and apply the 30-60-90 rule to trainee

Qualifications

• Minimum of 2 years of experience in instructional or technical writing.
• At least 1 year of experience as a trainer.
• Strong understanding of smart technology.
• Preferred experience in managing teams, analyzing products and services, brainstorming and testing processes, monitoring and reporting data.
• At least 5 years of experience in a customer service or technical support project.
• High in English proficiency - Speaking and Writing.
• Graduate of a 4 year bachelor college course.

Responsibilities

• Facilitate a series of new hire and cross-training and up-training classes
• Conduct Training Needs Analysis (TNA)
• Provide support to operations by creating and facilitating knowledge tests and upskilling programs
• Coordinate with various departments such as quality, operations and process improvement to manage projects and programs that could aid in driving better operational performance.
• Prepare weekly read-out reports to relay training updates, progress and plans.
• Manage training reports based on stakeholder requirements
• Trainee performance management applying the 30-60-90 rule
• Conduct coaching sessions with trainees to drive performance
• Manage and implement projects to help achieve operational excellence

Job description

Cognizant Philippines is seeking a Training Specialist to design, deliver, and manage learning programs for new hires and ongoing upskilling. You will facilitate classes, perform Training Needs Analyses, and develop knowledge tests to measure learning outcomes in a fast-paced, tech-driven environment.

You will collaborate with Quality, Operations and Process Improvement to drive projects that enhance performance, prepare weekly progress reports, and apply the 30-60-90 rule to trainee