Senior Technical Consultant, HRSD / GBS ServiceNow - (Global role)

Trinity Workforce Solutions Inc; Taguig; On-site; PHP 3,000,000 - 5,400,000; Full time

Job summary

Trinity Workforce Solutions Inc in Manila is seeking an experienced ServiceNow HRSD Architect to lead technical delivery across HRSD and related GBS solutions in complex enterprise environments. You will design employee journeys, configure HRSD modules, and collaborate with solution architects, security, and integration teams to deliver end-to-end implementations.

Expect extensive HRSD/ServiceNow experience, multiple end-to-end deployments, and strong architectural understanding of data,

Qualifications

• Current ServiceNow HRSD certification (e.g., Implementation Specialist HRSD)
• Experience implementing ServiceNow HRSD in complex enterprise environments
• Current ServiceNow Certified Application Developer certification or equivalent
• CTA certification – highly preferred
• At least 3 Certified Implementation Specialist certificates
• Eight+ years of HR tech/shared-services/enterprise app experience
• Five+ years of hands-on ServiceNow platform experience
• Three+ years of direct ServiceNow HRSD implementation experience
• Experience delivering two substantial end-to-end HRSD implementations
• Strong understanding of HRSD architecture, data structures, security, workflows, integrations, reporting

Responsibilities

• Lead technical delivery across requirements, design, configuration, testing, deployment, and transition to support
• Configure/implement HRSD modules: HR Case, Knowledge Management, Employee Center/Employee Center Pro, Onboarding/Transitions, Lifecycle Events, Employee Relations, Universal Request, Virtual Agent, and shared-service workflows
• Design employee journeys across onboarding, transfers, promotions, leave, relocation, org change, and offboarding
• Support Global Business Services operating model design across HR and other enterprise functions
• Provide detailed product/technical design input to Architects (Solution, Technical, Enterprise, Security, Data, Integrations)
• Lead or support workshops with senior executives, HR/GBS leadership, and technical stakeholders
• Perform advanced configuration of HRSD platform capabilities (tables, forms, fields, workspaces, roles, access controls, Flow Designer)
• Design integrations with HRIS, payroll, benefits, talent, learning, identity, document, and enterprise platforms
• Develop and review unit, system, integration, regression, security, and user acceptance test materials
• Provide technical guidance to consultants, developers, analysts, administrators, and integration specialists

Skills

ServiceNow HRSD

Architectural design

Stakeholder engagement

Flow Designer

Integration design

Tools

Flow Designer

Job description

About the role

Lead technical delivery of ServiceNow Human Resources Service Delivery (HRSD) and Global Business Services (GBS) solutions across requirements, design, configuration, testing, deployment, and transition to support. Design employee journeys and shared-service operating models, provide architectural guidance, and lead stakeholder engagement across complex enterprise environments.

Key responsibilities

• Lead technical delivery across requirements, design, configuration, testing, deployment, and transition to support

• Configure and implement HR Case and Knowledge Management, Employee Center and Employee Center Pro, Enterprise Onboarding and Transitions, Lifecycle Events, Employee Relations, Universal Request, Virtual Agent, and enterprise shared-service workflows

• Design employee journeys covering onboarding, transfers, promotions, leave, relocation, organizational change, and offboarding

• Support the design of Global Business Services operating models across HR and other enterprise functions

• Provide detailed product and technical design input to Solution, Technical, Enterprise, Security, Data, and Integration Architects

• Lead or support workshops with senior executives, HR and GBS leadership, and technical stakeholders

• Perform advanced configuration of HRSD and supporting platform capabilities, including tables, forms, fields, workspaces, roles, groups, access controls, and Flow Designer flows

• Design integrations with HR information systems, payroll, benefits, talent, learning, identity, document, and enterprise service platforms

• Develop and review unit, system, integration, regression, security, and user acceptance test materials

• Provide technical guidance to consultants, developers, analysts, administrators, and integration specialists

About you

• Current ServiceNow certification relevant to HRSD, such as Certified Implementation Specialist - Human Resources or its current equivalent

• Proven experience implementing ServiceNow HRSD in complex enterprise environments and delivering multiple end-to-end implementations

• Current ServiceNow Certified Application Developer certification, or equivalent demonstrable application-engineering expertise

• ServiceNow Certified Technical Architect (CTA) – highly preferred

• At least 3 x Certified Implementation Specialist certificates

• Eight or more years of relevant HR technology, shared-services technology, or enterprise application experience

• Five or more years of hands-on ServiceNow platform experience

• Three or more years of direct ServiceNow HRSD implementation experience

• Experience delivering at least two substantial end-to-end HRSD implementations

• Strong understanding of HRSD architecture, data structures, security, workflows, integrations, reporting, and employee-service operating models