Senior Technical Account Manager - Remote (APIs/Telecom)

Twilio; Philippines; Remote; PHP 3,683,241 - 4,910,988; Full time

Benefits offered by this job

Competitive pay

Generous time-off

Healthcare

Retirement savings program

Job summary

Twilio is seeking an experienced Technical Account Manager to be the main technical contact for strategic customers. The role involves providing support during Central hours while resolving complex technical issues, ensuring a smooth experience for clients.

The ideal candidate will have 4 to 6 years of relevant experience and a strong technical background in RESTful technologies, APIs, and troubleshooting. This position allows for remote work from the Philippines with generous benefits including competitive pay and wellness leave.

Qualifications

• 4 to 6+ years of relevant experience.
• Good understanding of RESTful technologies and cloud solutions.
• Experience managing dedicated customer accounts.

Responsibilities

• Address customer issues using technical skills.
• Collaborate with developers and partners to resolve complex problems.
• Analyze customer trends to improve support processes.

Skills

RESTful technology knowledge

API troubleshooting

Network connectivity troubleshooting

Communication of technical issues

Customer collaboration skills

Time-management skills

Task prioritization

Understanding of Telecoms and VOIP

Job description

Twilio is seeking an experienced Technical Account Manager to be the main technical contact for strategic customers. The role involves providing support during Central hours while resolving complex technical issues, ensuring a smooth experience for clients.

The ideal candidate will have 4 to 6 years of relevant experience and a strong technical background in RESTful technologies, APIs, and troubleshooting. This position allows for remote work from the Philippines with generous benefits including competitive pay and wellness leave.