Remote Senior Application Support Engineer (API/Cloud)

Outsourced Quality Assured Services Inc. (ISO Certified); Philippines; Remote; PHP 400,000 - 650,000; Full time

Job summary

Outsourced.ph is seeking a Level 2/3 Technical Support Engineer to provide advanced technical support for complex application incidents. You will investigate, diagnose, and resolve issues, including API integrations, with a focus on strong customer service and collaboration across teams.

The role requires 3–5 years in application support, experience with cloud environments and ticketing systems, and the ability to work with Development, QA, and Infra teams. Homebased, Philippines.

Qualifications

• Relevant IT qualification or equivalent experience.
• ITIL Foundation (desirable).
• 3-5 years in an Application Support or Dev Support.

Responsibilities

• Provide Level 2/3 technical support for complex application incidents and service requests.
• Investigate application issues using a structured and methodical troubleshooting approach.
• API- support and ownership
• Analyse application behaviour, error messages, system responses and configuration to identify potential causes.
• Reproduce issues where required to assist with diagnosis and resolution.
• Investigate recurring issues and contribute to root cause analysis.
• Support critical and high-priority incidents through investigation and resolution.
• Identify whether an issue is related to application configuration, data, infrastructure, integration or software defects.
• Escalate issues to Development, Infrastructure or other technical teams when specialist assistance is required
• Maintain ownership of escalated issues through to resolution.
• Support continual service Improvement

Skills

Application troubleshooting

Windows & Microsoft 365

Basic SQL

JavaScript concepts

Log monitoring

Data extraction tools

Cloud platforms (S3, Lambda, EC2)

Ticketing systems

Knowledge management systems

Education

Relevant IT qualification or equivalent experience

ITIL Foundation

Tools

ServiceNow

Jira

Zendesk

Freshservice

ServiceNow

Job description

Outsourced.ph is seeking a Level 2/3 Technical Support Engineer to provide advanced technical support for complex application incidents. You will investigate, diagnose, and resolve issues, including API integrations, with a focus on strong customer service and collaboration across teams.

The role requires 3–5 years in application support, experience with cloud environments and ticketing systems, and the ability to work with Development, QA, and Infra teams. Homebased, Philippines.