Technical Account Manager

MySuki; Pasig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Mysuki in the Philippines seeks a Technical Account Manager to be the main contact between clients and internal teams. You will nurture strong relationships, understand client requirements, coordinate with software engineers and management, and ensure timely delivery of technical solutions.

You will translate complex IT concepts into clear business terms, lead meetings, manage expectations, and identify opportunities to expand partnerships and account growth.

Qualifications

• 5–10 years of relevant professional experience.
• At least 2 years of prior experience in an IT-related role, with subsequent experience or transition into account management, client relations, or stakeholder management within a software or IT company.
• Must have a solid understanding of IT operations, software solutions, and technical concepts.
• Excellent verbal and written communication, presentation, and interpersonal skills.
• Experienced in coordinating with clients, technical teams, senior management, and executives.
• Strong organizational, problem-solving, and relationship management skills.

Responsibilities

• Manage and maintain strong relationships with clients and key stakeholders.
• Understand client requirements and coordinate with internal technical teams to ensure appropriate solutions and timely delivery.
• Act as the bridge between clients, developers, management, and other stakeholders.
• Facilitate meetings, provide project updates, address client concerns, and manage expectations.
• Translate technical information into clear, understandable business terms.
• Identify opportunities to improve client satisfaction, strengthen partnerships, and support account growth.

Skills

Client relations

IT operations

Tech concepts

Communication

Meeting coordination

Stakeholder mgmt

Business translation

Job description

Job Type:Full-Time (Onsite: MW WFH: TTHF)

About the Role:

The Technical Account Manager serves as the primary point of contact between the company and its clients, ensuring effective communication, strong client relationships, and successful coordination of technical requirements and business objectives.

What you'll do:

• Manage and maintain strong relationships with clients and key stakeholders.
• Understand client requirements and coordinate with internal technical teams to ensure appropriate solutions and timely delivery.
• Act as the bridge between clients, developers, management, and other stakeholders.
• Facilitate meetings, provide project updates, address client concerns, and manage expectations.
• Translate technical information into clear, understandable business terms.
• Identify opportunities to improve client satisfaction, strengthen partnerships, and support account growth.

Qualifications:

• Preferably 5–10 years of relevant professional experience.
• At least 2 years of prior experience in an IT-related role, with subsequent experience or transition into account management, client relations, or stakeholder management within a software or IT company.
• Must have a solid understanding of IT operations, software solutions, and technical concepts.
• Excellent verbal and written communication, presentation, and interpersonal skills.
• Experienced in coordinating with clients, technical teams, senior management, and executives.
• Strong organizational, problem-solving, and relationship management skills.