Senior Team Lead - Call Center - Cebu

TASQ Staffing Solutions; Cebu City; On-site; PHP 80,000 - 120,000; Full time

Job summary

TASQ Staffing Solutions seeks a Senior Group Lead for Medical Equipment Support in Cebu. This on-site role requires strong operational leadership and a track record in handling global complaints in a BPO environment.

Ideal candidates will have 7+ years in BPO, 3+ years in ops management, and college-level education. Familiarity with medical devices or healthcare accounts is preferred, with openness to related backgrounds such as telco or sales.

Qualifications

• Good communications skills and stakeholder management.
• Experience in complaint handling and medical device or healthcare accounts preferred.
• Open to telco, sales, or financial backgrounds if qualified.
• At least 3 years of operations management experience.
• Total work experience of 7+ years in a BPO environment.

Responsibilities

• Lead and manage on-site call center operations in Cebu.
• Handle global voice and non-voice complaints.
• Coordinate with stakeholders and cross-functional teams.
• Ensure service levels and quality for medical equipment support.

Skills

Good communications

Stakeholder management

Complaint handling

Medical devices

Operations management

Education

College Graduate

Job description

About the job Senior Team Lead - Call Center - Cebu

TASQ is looking to fill an on-site position for a Senior Group Lead - Medical Equipment Support in Cebu ASAP.

The pre-screening interview will take place over the phone.

About the job Senior Group Lead - Medical Equipment Support (Cebu)

Nature Of The Account: Medical Device

Type of Support: Handles global complaint for voice and non-voice

Work Arrangement: Onsite (Cebu)

Educational Requirement:

College Graduate

Requirements:

Good communications skills and stakeholder management

Preferred: experience in complaint handling and medical device, or healthcare accounts

Can consider telco, sales, financial background as long as they meet

Atleast 3yrs. ops management experience and has the required degree

Overall work experience is not less than 7yrs. in BPO environment