Operations Team Lead - Cebu

TASQ Staffing Solutions; Cebu City; On-site; PHP 391,000 - 614,000; Full time

Job summary

A staffing solutions company is seeking an Operations Team Lead in Cebu. The role involves supervising customer service operations, particularly in a call center environment. Candidates should have 1-2 years of experience in customer service, especially in remote settings. This position requires strong analytical skills and the ability to manage specialized projects while providing comprehensive support to customers.

Qualifications

• 1-2 years of customer service experience required.
• Experience in call center settings with high-volume inquiries preferred.
• Strong understanding of relevant area and ability to handle specialized projects.
• Call center experience with high-volume, low-complexity inquiries.
• Experience analyzing and resolving customer issues (office setting, lower volume, complex inquiries).
• Experience in distribution center customer service (returns, field service support).
• Experience as a liaison between customers and production/distribution for orders.
• Experience providing technical and non-technical support in a walk-in service center.
• This is not a sales-compensated role.
• Must have a strong understanding of the relevant area and handle specialized projects following guidelines.

Responsibilities

• Supervise operations in a call center environment.
• Provide customer support for both technical and non-technical issues.
• Act as a liaison between customers and production/distribution.

Skills

Customer service experience

Experience with remote customer service

Analytical skills

Issue resolution

Liaison with production

Walk-in service center support

Night shifts

Onsite work

Guideline adherence

Job description

About the job Operations Team Lead - Cebu

TASQ is hiring an operations supervisor for their call center in Cebu.

The initial screening interview will be over the phone. Please ensure your phone line is available.

Job Overview: Operations Supervisor (Cebu)

Shift: Shifting (mostly night shifts)

Work Setup: Onsite (Cebu)

Qualifications:

• 1-2 years of customer service experience.
• Experience in general customer service (post-sale tech and non-tech support for business and consumer).
• Experience with remote customer service (phone, chat, text).
• Call center experience with high-volume, low-complexity inquiries.
• Experience analyzing and resolving customer issues (office setting, lower volume, complex inquiries).
• Experience in distribution center customer service (returns, field service support).
• Experience as a liaison between customers and production/distribution for orders.
• Experience providing technical and non-technical support in a walk-in service center.
• This is not a sales-compensated role.
• Must have a strong understanding of the relevant area and handle specialized projects following guidelines.