Call Center Team Lead - Sales Cebu

TASQ Staffing Solutions; Cebu City; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

10 vacation leaves

10 sick leaves

HMO Health Insurance

Job summary

A leading staffing solution provider in Cebu is seeking a Call Center Team Lead to manage a team of sales associates. The ideal candidate will have at least 2 years of experience in a contact center as a Sales Team Leader, possess excellent leadership and sales techniques, and be skilled in coaching. This position requires onsite work with a flexible schedule and offers benefits including HMO health insurance.

Qualifications

• Minimum of 2 years' experience as a Sales Team Leader in a contact center environment.
• Proven sales drive and professional sales techniques.
• Excellent leadership and people management skills.
• Strong communication skills and ability to handle escalations.
• Proficient in professional sales techniques and customer focus.

Responsibilities

• Lead and inspire a team of sales agents to deliver excellent performance.
• Conduct coaching and motivation sessions to achieve targets.
• Manage day-to-day line activities and prioritize tasks.
• Host 1-on-1s and team meetings.
• Keep up-to-date with business development and new product lines.
• Manage day-to-day activities, prioritize tasks, and assess risks to meet SLAs and quotas.
• Ensure training and development plans for all team members are maintained.
• Apply performance management and disciplinary measures as necessary.
• Support the Director of Customer Care to achieve targets and foster a performance-oriented culture.

Skills

Leadership

Sales techniques

Communication skills

Coaching

Critical thinking

Job description

About the job Call Center Team Lead - Sales Cebu

TASQ is looking for a sales team leader in Cebu.

The prescreening interview will be done over the phone. Resumes must be detailed with achievements and/or tasks per job.

10 VL, 10 SL

HMO Health Insurance available on the 4th month (employee + 1 free dependent)

BPO Team Lead with at least 2 years of team lead experience in any sales LOB.

Work setup: onsite, no fixed schedule. Sales.

Team Leader - Customer Care Department/Call Center

Effectively manage a team of customer sales associates according to Holiday Factory guidelines while meeting or exceeding sales goals.

Responsibilities:

• Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
• Work closely with the team in achieving goals and targets.
• Conducts coaching and constant motivation to deliver targets.
• Hosting 1-on-1s and team meetings.
• Keeping up to date with business development and new product lines.
• Manage day-to-day line activities, prioritize, and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota.
• Ensure training and development plans are maintained for all team members.
• Manage the fair and consistent application of performance management and disciplinary measures as necessary.
• Support the Director of Customer Care to deliver business targets and objectives and create a performance-oriented culture.

Requirements:

• Minimum of 2 years' experience within a contact center environment as a Sales Team Leader
• Provides excellent sales drive and possess professional sales techniques
• Excellent leadership, coaching, people management, and development, excellent communication skills
• Ability to deal with demanding customers and escalations
• Has a critical thinking during challenging situations
• Exercises creative thinking and thinks outside the box