Senior Group Lead - Travel - Cebu

TASQ Staffing Solutions; Cebu City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

TASQ Staffing Solutions seeks an on-site Senior Group Lead - Travel Support in Cebu to guide a team of team leaders, manage client-defined metrics, and resolve customer care issues with strategic problem-solving. The role emphasizes mentorship and cross-department collaboration.

The ideal candidate will have 4–6 years of experience, strong communication, and MIS reporting skills, enabling effective coaching and performance improvements. This is an onsite position in Cebu with 24/7 shift coverage.

Qualifications

• Graduate in any field; 4–6 years of relevant work experience.
• Proficient in MS Office and basic IT tools.
• Strong verbal and written communication and presentation skills.
• Excellent people management and mentorship abilities.
• Analytical skills for MIS data analysis and reporting.
• Ability to manage and coordinate with cross-functional teams.

Responsibilities

• Manage a team of Team Leaders (TLs) and oversee performance metrics.
• Address customer care issues, coordinate escalations, and provide solutions.
• Motivate the team through effective management and career development.
• Liaise with other departments to support technical service delivery.
• Analyze reports and dashboards, implementing action plans and training.
• Oversee attendance, shifts, and administrative responsibilities of the group.
• Mentor and support new hires.

Skills

Team leadership

People management

Communication

Problem solving

MIS data analysis

Mentoring

Education

Graduate in any field

Tools

MS Office

Operating systems

Job description

About the job Senior Group Lead - Travel - Cebu

TASQ is urgently seeking an on-site Senior Group Lead - Travel Support in Cebu. The pre-screening interview will be conducted over the phone.

Work Arrangement: Onsite

Shift Schedule: 24/7

Responsibilities

• Manage a team of Team Leaders (TLs).
• Maintain various metrics as defined by the client.
• Independently address customer care issues, assist customers in problem-solving, provide resolutions, coordinate escalations, and assess customer needs.
• Motivate the team through effective management, career development, and the implementation of reporting mechanisms.
• Serve as the liaison with other company departments that impact technical support, engaging in one-on-one relationship management.
• Analyze reports, including process dashboards and team performance reports, and initiate appropriate action plans and training sessions.
• Oversee team attendance and attendance incentives, manage shift-level projects and initiatives, and handle the administrative responsibilities of the group/shift.
• Mentor and support new hires.

Qualifications

• Graduate in any field.
• 4-6 years of relevant work experience.
• Proficient in computer skills, including MS Office, operating systems, internet services, and online tools.
• Strong verbal and written communication as well as presentation skills.
• Good interpersonal skills and people management abilities with a solid problem-solving approach.
• In-depth knowledge of service procedures.
• Strong analytical skills for Management Information Systems (MIS), data analysis, and reporting to both internal and external customers.
• Ability to exercise managerial judgment and serve as a mentor.