Senior Team Lead - Medical Equipment Support (Onsite Cebu)

TASQ Staffing Solutions; Cebu City; On-site; PHP 80,000 - 120,000; Full time

Job summary

TASQ Staffing Solutions seeks a Senior Group Lead for Medical Equipment Support in Cebu. This on-site role requires strong operational leadership and a track record in handling global complaints in a BPO environment.

Ideal candidates will have 7+ years in BPO, 3+ years in ops management, and college-level education. Familiarity with medical devices or healthcare accounts is preferred, with openness to related backgrounds such as telco or sales.

Qualifications

• Good communications skills and stakeholder management.
• Experience in complaint handling and medical device or healthcare accounts preferred.
• Open to telco, sales, or financial backgrounds if qualified.
• At least 3 years of operations management experience.
• Total work experience of 7+ years in a BPO environment.

Responsibilities

• Lead and manage on-site call center operations in Cebu.
• Handle global voice and non-voice complaints.
• Coordinate with stakeholders and cross-functional teams.
• Ensure service levels and quality for medical equipment support.

Skills

Good communications

Stakeholder management

Complaint handling

Medical devices

Operations management

Education

College Graduate

Job description

TASQ Staffing Solutions seeks a Senior Group Lead for Medical Equipment Support in Cebu. This on-site role requires strong operational leadership and a track record in handling global complaints in a BPO environment.

Ideal candidates will have 7+ years in BPO, 3+ years in ops management, and college-level education. Familiarity with medical devices or healthcare accounts is preferred, with openness to related backgrounds such as telco or sales.