Senior Systems Engineer - Virtual Collaboration

Boehringer Ingelheim; Muntinlupa; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Boehringer Ingelheim invites a Virtual Collaboration Principal Systems Engineer to shape the future of enterprise collaboration. You will deliver seamless, secure, and innovative experiences across the organization and support global operations with reliable CET solutions.

The role emphasizes leading initiatives, evaluating new tools, and automating CET processes to improve service efficiency and adoption of cutting-edge technologies.

Qualifications

• Hands-on with two or more listed collaboration tools.
• Experience in IT project coordination and global operations.
• Background in similar roles within global organizations.

Responsibilities

• Provide technical support for Collaboration and Event Technology L3 operations and projects.
• Research and evaluate new virtual collaboration solutions for global implementation.
• Monitor and resolve Level-3 CET tickets, ensuring incidents are closed within SLA.
• Ensure compliance with IT and corporate quality standards.
• Develop and implement automation solutions to streamline CET processes.

Education

Microsoft O365 certification

ITIL Foundation

Tools

MS Teams administrator

Zoom Video Conferencing

Klaxoon

Microsoft Whiteboard

Slido

Power Apps

Power Automate

ServiceNow

Job description

Join Boehringer Ingelheim’s Global Collaboration and Event Technology (CET) team and help shape the future of virtual collaboration.

As a Virtual Collaboration Principal Systems Engineer, you will play a key role in delivering seamless, secure, and innovative collaboration experiences across the enterprise. This position supports global operations and projects, ensuring reliability and driving adoption of cutting‑edge collaboration technologies

The Position

Join Boehringer Ingelheim’s Global Collaboration and Event Technology (CET) team and help shape the future of virtual collaboration.

As a Virtual Collaboration Principal Systems Engineer, you will play a key role in delivering seamless, secure, and innovative collaboration experiences across the enterprise. This position supports global operations and projects, ensuring reliability and driving adoption of cutting‑edge collaboration technologies

Duties and Responsibilities:

• Provide technical support for Collaboration and Event Technology L3 operations and projects
• Research and evaluate new virtual collaboration solutions for global implementation
• Monitor and resolve Level‑3 CET tickets, ensuring incidents are closed within SLA
• Ensure compliance with IT and corporate quality standards
• Participate in virtual meetings and project activities as required
• Develop and implement automation solutions using citizen development tools (e.g., Power Apps, Power Automate, ServiceNow) to streamline CET processes and enhance service efficiency

Requirements:

• You have hands‑on experience with at least two of the following:
  • Must have Microsoft Teams (MS Teams administrator, full admin rights in corporate teams console)
  • Zoom Video Conferencing
  • Klaxoon
  • Microsoft Whiteboard
  • Slido
  • Other virtual collaboration tools and smart devices
  • Virtual Reality solutions (e.g., Hololens, Oculus, Head‑Mounted Displays) – advantageous

Desired Skills, Experience and Abilities:

• Microsoft O365 or related certification (preferred)
• ITIL Foundation certification (preferred)
• Experience in IT project coordination
• Background in similar roles within global organizations

Our Company

Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry's top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long‑term perspective, embedding sustainability along the entire value chain. Our approximately 54,300 employees serve over 130 markets to build a healthier and more sustainable tomorrow. Learn more at www.boehringer-ingelheim.com.

Why Boehringer Ingelheim?

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com