Senior Systems Engineer - Virtual Collaboration

Boehringer Ingelheim Business Services Philippines, Inc.; Muntinlupa; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Boehringer Ingelheim Business Services Philippines, Inc. is seeking a Virtual Collaboration Principal Systems Engineer to help shape the future of enterprise collaboration.

You will deliver seamless, secure, and innovative experiences across the organization. You will provide L3 technical support for CET operations, evaluate new solutions, monitor incidents, and drive automation using citizen development tools.

Qualifications

• Hands-on experience across virtual collaboration platforms.
• Experience coordinating IT projects in global environments.
• Familiarity with enterprise collaboration standards preferred.

Responsibilities

• Provide technical support for CET L3 operations and projects.
• Research and evaluate new virtual collaboration solutions for global deployment.
• Monitor and resolve CET tickets within SLA.
• Ensure compliance with IT and corporate quality standards.
• Participate in virtual meetings and project activities as required.
• Develop automation solutions using citizen development tools to streamline CET processes.

Skills

IT project coordination

Experience in global organizations

Education

Microsoft O365 certification

ITIL Foundation certification

Tools

Microsoft Teams

Zoom Video Conferencing

Klaxoon

Microsoft Whiteboard

Slido

Virtual Reality solutions

Other virtual collaboration tools and smart devices

Job description

The Position

Join Boehringer Ingelheim’s Global Collaboration and Event Technology (CET) team and help shape the future of virtual collaboration.

As a Virtual Collaboration Principal Systems Engineer, you will play a key role in delivering seamless, secure, and innovative collaboration experiences across the enterprise. This position supports global operations and projects, ensuring reliability and driving adoption of cutting-edge collaboration technologies

Duties and Responsibilities:

• Provide technical support for Collaboration and Event Technology L3 operations and projects.
• Research and evaluate new virtual collaboration solutions for global implementation.
• Monitor and resolve Level-3 CET tickets, ensuring incidents are closed within SLA.
• Ensure compliance with IT and corporate quality standards.
• Participate in virtual meetings and project activities as required.
• Develop and implement automation solutions using citizen development tools (e.g., Power Apps, Power Automate, ServiceNow) to streamline CET processes and enhance service efficiency

Requirements:

• You have hands-on experience with at least two of the following:
  • Must have Microsoft Teams (MS Teams administrator, full admin rights in corporate teams console)
  • Zoom Video Conferencing
  • Klaxoon
  • Microsoft Whiteboard
  • Slido
  • Other virtual collaboration tools and smart devices
  • Virtual Reality solutions (e.g., Hololens, Oculus, Head-Mounted Displays) - advantageous

Desired Skills, Experience and Abilities:

• Microsoft O365 or related certification (preferred)
• ITIL Foundation certification (preferred)
• Experience in IT project coordination
• Background in similar roles within global organizations