Senior Systems Engineer - Virtual Collaboration

Boehringer Ingelheim GmbH; Philippines; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

Boehringer Ingelheim GmbH is seeking a Virtual Collaboration Principal Systems Engineer to lead the delivery of seamless, secure collaboration experiences across the enterprise. You will support global operations, drive adoption of cutting-edge collaboration technologies, and help shape the future of virtual collaboration.

In this role you will deliver L3 technical support, evaluate new tools, implement automation with Power Apps/Power Automate/ServiceNow, and ensure compliance with IT

Qualifications

• Hands-on experience with two or more listed collaboration tools.
• Experience in IT project coordination or equivalent.
• Background in global, enterprise-scale environments.

Responsibilities

• Provide technical support for L3 CET operations and projects.
• Research and evaluate new virtual collaboration solutions for global deployment.
• Monitor and resolve CET tickets within SLA.
• Ensure compliance with IT and corporate standards.
• Develop automation to streamline CET processes using citizen development tools.

Skills

MS Teams admin

Zoom Video Conferencing

Klaxoon

Microsoft Whiteboard

Slido

VR solutions

Education

Microsoft O365 certification (preferred)

Tools

Power Apps

Power Automate

ServiceNow

Job description

The Position

Join Boehringer Ingelheim’s Global Collaboration and Event Technology (CET) team and help shape the future of virtual collaboration.

As a Virtual Collaboration Principal Systems Engineer, you will play a key role in delivering seamless, secure, and innovative collaboration experiences across the enterprise. This position supports global operations and projects, ensuring reliability and driving adoption of cutting-edge collaboration technologies

Duties and Responsibilities:

• Provide technical support for Collaboration and Event Technology L3 operations and projects.
• Research and evaluate new virtual collaboration solutions for global implementation.
• Monitor and resolve Level-3 CET tickets, ensuring incidents are closed within SLA.
• Ensure compliance with IT and corporate quality standards.
• Participate in virtual meetings and project activities as required.
• Develop and implement automation solutions using citizen development tools (e.g., Power Apps, Power Automate, ServiceNow) to streamline CET processes and enhance service efficiency

Requirements:

• You have hands-on experience with at least two of the following:
  • Must have Microsoft Teams (MS Teams administrator, full admin rights in corporate teams console)
  • Zoom Video Conferencing
  • Klaxoon
  • Microsoft Whiteboard
  • Slido
  • Other virtual collaboration tools and smart devices
  • Virtual Reality solutions (e.g., Hololens, Oculus, Head-Mounted Displays) – advantageous

Desired Skills, Experience and Abilities:

• Microsoft O365 or related certification (preferred)
• Experience in IT project coordination
• Background in similar roles within global organizations