Senior Systems Engineer - Virtual Collaboration

Boehringer Ingelheim GmbH; Muntinlupa; On-site; PHP 2,000,000 - 3,200,000; Full time

Job summary

Boehringer Ingelheim in the Philippines is seeking a Virtual Collaboration Principal Systems Engineer to drive secure, seamless enterprise collaboration and support global operations within CET.

You will lead L3 operations, evaluate new tools, implement automation with Power Apps/Power Automate/ServiceNow, and ensure SLA compliance. The role requires hands-on experience with MS Teams admin, Zoom, Klaxoon or similar, and IT project coordination.

Qualifications

• Hands-on experience with at least two listed collaboration tools.
• Microsoft O365 certification preferred.
• Experience in IT project coordination.
• Background in similar global roles.

Responsibilities

• Provide L3 technical support for Collaboration and Event Technology operations.
• Research and evaluate new virtual collaboration solutions for global adoption.
• Monitor and resolve CET tickets, ensuring SLA closure.
• Ensure compliance with IT and corporate quality standards.
• Develop automation solutions using citizen development tools to streamline CET processes.

Skills

MS Teams administrator

Zoom

Klaxoon

Microsoft Whiteboard

Slido

Virtual reality tools

Power Apps

Power Automate

ServiceNow

Tools

Power Apps

Power Automate

ServiceNow

Job description

The Position

Join Boehringer Ingelheim’s Global Collaboration and Event Technology (CET) team and help shape the future of virtual collaboration.

As a Virtual Collaboration Principal Systems Engineer, you will play a key role in delivering seamless, secure, and innovative collaboration experiences across the enterprise. This position supports global operations and projects, ensuring reliability and driving adoption of cutting-edge collaboration technologies

Duties and Responsibilities:

• Provide technical support for Collaboration and Event Technology L3 operations and projects.
• Research and evaluate new virtual collaboration solutions for global implementation.
• Monitor and resolve Level-3 CET tickets, ensuring incidents are closed within SLA.
• Ensure compliance with IT and corporate quality standards.
• Participate in virtual meetings and project activities as required.
• Develop and implement automation solutions using citizen development tools (e.g., Power Apps, Power Automate, ServiceNow) to streamline CET processes and enhance service efficiency

Requirements:

• You have hands-on experience with at least two of the following:
  • Must have Microsoft Teams (MS Teams administrator, full admin rights in corporate teams console)
  • Zoom Video Conferencing
  • Klaxoon
  • Microsoft Whiteboard
  • Slido
  • Other virtual collaboration tools and smart devices
  • Virtual Reality solutions (e.g., Hololens, Oculus, Head-Mounted Displays) – advantageous

Desired Skills, Experience and Abilities:

• Microsoft O365 or related certification (preferred)
• Experience in IT project coordination
• Background in similar roles within global organizations