Senior System Operator

Sureste Properties Inc.; Parañaque; On-site; PHP 480,000 - 780,000; Full time

Job summary

Sureste Properties Inc. is seeking a Senior Systems Operator to ensure availability, performance, and compliance of enterprise systems by monitoring data center apps, infrastructure, and networks.

You will proactively detect, troubleshoot, and escalate system alerts to keep operations uninterrupted. You will lead major infrastructure incidents, coordinate with IT Operations Management, Server Infrastructure Teams, and Application Support Teams, and support ongoing process improvements and policy

Qualifications

• Requires Bachelor's degree in IT, CS, or related field.
• Experience with UNIX/Linux and Windows.
• Experience with enterprise monitoring tools and data center operations.
• Strong troubleshooting and communication skills.

Responsibilities

• Monitor enterprise applications, servers, infrastructure, and network systems.
• Detect, troubleshoot, and elevate system alerts, processing errors.
• Resolve hardware and software issues in accordance with SLAs.
• Manage and lead major infrastructure incidents.
• Monitor and perform file transfer operations.
• Maintain accurate records of incidents, processing exceptions, and service disruptions.
• Coordinate with vendors and service providers during equipment or circuit failures.
• Review open tickets and follow up with escalation groups until resolution.
• Prepare operational shift reports and conduct proper handovers between shifts.
• Manage the System Operator ticket queue.
• Generate and manage incident reports related to major infrastructure incidents.
• Act as Assistant Team Leader in the absence of IT Operations Management.
• Maintain operational documentation, logs, and support procedural compliance.

Skills

Troubleshooting

Incident management

Documentation

Team collaboration

Education

Bachelor's Degree in Information Technology or related field

Tools

SCOM

PRTG

SolarWinds

Dynatrace

UNIX/Linux

Windows

Job description

POSITION SUMMARY

The Senior Systems Operator is responsible for ensuring the availability, performance, and compliance of Solaire's enterprise systems by monitoring data center applications, infrastructure, and network environments. The role involves proactively detecting, troubleshooting, and escalating system alerts to maintain uninterrupted operations.

The position also manages and leads major infrastructure-related incidents, works closely with IT Operations Management, Server Infrastructure Teams, and Application Support Teams, and supports the continuous improvement of operational procedures and policies.

EXPERIENCE REQUIRED

• At least 2 years of experience as a Systems Operator in a multi-system computer environment.
• Experience with UNIX/Linux and Windows operating systems.
• Experience in enterprise monitoring tools such as SCOM, PRTG, SolarWinds, Dynatrace, and similar platforms.
• Experience in system monitoring, incident management, and data center operations.

DUTIES AND RESPONSIBILITIES

• Monitor enterprise applications, servers, infrastructure, and network systems.
• Detect, troubleshoot, and elevate system alerts, processing errors.
• Resolve hardware and software issues in accordance with Service Level Agreements (SLAs).
• Manage and lead major infrastructure incidents.
• Monitor and perform file transfer operations.
• Maintain accurate records of incidents, processing exceptions, and service disruptions.
• Coordinate with vendors and service providers during equipment or circuit failures.
• Review open tickets and follow up with escalation groups until resolution.
• Prepare operational shift reports and conduct proper handovers between shifts.
• Manage the System Operator ticket queue.
• Generate and manage incident reports related to major infrastructure incidents.
• Act as Assistant Team Leader in the absence of IT Operations Management.
• Maintain operational documentation, logs, and support procedural compliance.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related field preferred.
• Knowledge of Microsoft operating systems and productivity tools.
• Working knowledge of Linux and Windows operating system commands.
• Understanding of network architecture, IP addressing, virtualization, firewalls, switches, and server technologies.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently in a fast-paced and deadline-driven environment.
• Strong organizational and interpersonal skills.