ServiceNow Developer and Admin

ProV International (Philippines), Inc.; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

ProV International (Philippines), Inc. is seeking a Senior ServiceNow Developer/Administrator to ensure smooth daily operations and ongoing enhancements across IT, HR, and Finance modules.

You will implement, upgrade, and customize ServiceNow while collaborating with cross-functional teams in a DevOps setting. You should bring 6-7 years of hands-on ServiceNow experience, strong scripting (JavaScript, HTML/CSS, Angular), ITIL knowledge, and relevant ServiceNow certifications.

Qualifications

• 6-7 years of experience implementing and administering ServiceNow solutions.
• Proficiency with JavaScript, HTML/CSS, Angular, AJAX, XHTML, LDAP/Active Directory, and other web applications or protocols.
• Experience with Service Portal/ESC, Knowledge Base, MID Server Deployment & Config, SSO (Azure AD/SAML), Discovery, Asset/Software Asset Management, Workflows, Notifications, Reports, Dashboards, Flow Designer, and Integration with third-party tools.

Responsibilities

• Review and analyze customer requirements.
• Specify features and write stories to capture the vision for work efforts.
• Adhere to ITIL standards and ServiceNow best practices when developing or updating functionality.
• Build or supervise building of features.
• Create and maintain test plans, test cases, and test scripts; modify as needed.
• Support all aspects of testing including system, regression, performance, and load tests.
• Maintain platform configuration and apply patches and upgrades.
• Ensure issues and service requests are tracked and updated.
• Identify opportunities to automate and enhance end-user experiences.
• Provide daily monitoring of system processes, resources, and performance.

Skills

Agile methodology

Team collaboration

Problem solving

Education

ITIL V3 Certification

ServiceNow System Administrator Certification

ServiceNow Certified Application Developer

ServiceNow ITSM Certificate

Tools

JavaScript

HTML/CSS

Angular

AJAX

XHTML

LDAP/Active Directory

Service Portal/ESC

MID Server Deployment & Config

SSO Azure AD/SAML

Discovery

Workflows

Dashboards & Reports

Test & QA tooling

Job description

About the role

The ServiceNow Senior Developer/Administrator will be responsible for ensuring successful day-to-day operations and continuity of ServiceNow instances. Primarily focuses on implementing, administering, upgrading, and enhancing ServiceNow application used by Noble. ServiceNow is used widely in the organization (IT, Finance, Master Data, Supply Chain, Payroll and HR). As a Senior Developer/Administrator for ServiceNow, you will work closely with colleagues from different departments and locations. The ServiceNow Subject Matter Expert (SME) will include you during the planning sessions and sprints to be able to prioritize development work. Together with your colleagues in the ServiceNow team, you will identify the best solution for a specific requirement. The application manager will work with you to address end users pain points. You will be working in a DevOps environment where you will be both a support resource and a developer.

Key responsibilities

• Review and analyze customer requirements

• Specify the features of the physical design and write stories that capture the collective vision for individual work efforts

• Adhere to ITIL standards and processes, as well as ServiceNow best practices when developing new or updating existing functionality on the platform

• Build or supervise the building of features

• Create and maintain test plans, test cases, test scripts; modify existing test scripts/test cases to address any new or updated functions or features

• Support all aspects of systems testing, including system, regression, performance, and load testing

• Maintain the configuration of the platform in accordance with established standards and best practices, and apply patches, updates, and major release upgrades

• Ensure all issues, defects, service requests are recorded in an issue tracking system and updated with relevant work in progress information

• Review the platform to identify opportunities to automate and enhance the end-user experience

• Provide daily monitoring of system processes, resources, and performance to ensure the ServiceNow platform is operating effectively

About you

• 6-7 years of experience implementing and administering ServiceNow solutions

• Proficiency with Java Scripting, HTML/CSS, Angular, AJAX, XHTML, LDAP/Active Directory, and other web applications or protocols

• Proficiency with Service Portal/ESC, Knowledge Base, MID Server Deployment & Config, Single Sign-on using Azure AD/SAML, Discovery, Asset Management/Software Asset Management, Workflows, Notifications, Online Approvals, Reports, Dashboards, Survey and Assessments, Flow Designer, Performance Analytics, Integration with 3rd party tools (SolarWinds, BizTalk, PrismaCloud, PowerBi)

• Experience in Integration Hub Project

• Experience in the most recent ServiceNow version (Tokyo)

• Experience in cloning and upgrading ServiceNow

• Experience in agile methodology

• Knowledge and experience in working with ServiceNow HR module

• ITIL V3 Certified (preferably intermediate on Incident, Request and Problem Management)

• ServiceNow System Administrator Certification, ServiceNow Certified Application Developer, and ServiceNow ITSM Certificate