Senior Specialist Performance & Rewards

ING Hubs Romania; Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

ING Hubs Romania owns payroll, compensation, benefits and performance workflows to deliver accurate enrollment, payroll transactions, terminations and audits. You will partner with HR, Finance and vendors to ensure timely processing, governance and issue resolution while driving automation and process improvements.

The role requires 3–5 years in payroll/benefits operations, advanced Excel skills, and exposure to multi-country payroll environments in a Shared Services setting.

Qualifications

• 3–5 years of payroll and benefits operations experience.
• Experience with end-to-end payroll processing and statutory compliance.
• Experience supporting multi-country payroll operations (APAC/Europe).
• Advanced Excel and payroll data analysis skills.
• Background in Shared Services or Global Business Services preferred.

Responsibilities

• Execute, validate, and coordinate compensation, benefits, performance management, and payroll processes across the full employee lifecycle.
• Ensure process accuracy, compliance, governance, and SLAs.
• Partner with HR, Finance, localPeople Services, payroll vendors, and benefits providers.
• Lead resolution of complex payroll issues, discrepancies, and audit activities.
• Drive standardization, automation, and service enhancements.
• Maintain documentation and coach team members on BAU operations.
• Monitor KPIs and stakeholder discussions to drive improvements.

Skills

Payroll operations

Benefits administration

Payroll data analysis

Process improvement

Stakeholder management

Education

Bachelor's degree in Human Resources, Psychology, or Business Management

Tools

Excel

Workday

Job description

CPS Performance and Rewards Senior Specialist

Help Shape a Seamless Employee Experience

Compensation, Benefits, and Performance Management go beyond programs and processes. It’s about recognizing contributions, supporting employee wellbeing, and enabling people to perform at their best throughout their career journey.

Role Summary

• Execute, validate, and coordinate compensation, benefits, performance management, and payroll processes across the full employee lifecycle, ensuring timely and accurate delivery of enrollments, payroll transactions, terminations, reconciliations, reporting requirements, and audit-related activities.
• Ensure process accuracy, compliance, and adherence to policies, controls, requirements, governance standards, and service level agreements.
• Partner with HR, Finance, Local People Services, payroll vendors, benefits providers, and other stakeholders to ensure timely delivery, issue resolution, and service excellence.
• Lead the resolution of complex payroll issues, discrepancies, escalations, and operational risks through effective root cause analysis and corrective actions.
• Drive process standardization, efficiency improvements, automation opportunities, and service enhancements to improve employee and stakeholder experience.
• Maintain process documentation and knowledge repositories, support onboarding and knowledge transfer activities, and coach team members on BAU operations and best practices.
• Monitor KPIs, SLAs, and operational performance, facilitate stakeholder discussions, provide strategic recommendations, manage workload distribution, and proactively ...

About the Team

• At least 3 to 5 years of payroll and benefits operations experience, with strong exposure to end-to- end payroll processing, compensation and benefits administration, payroll validation, reconciliations, statutory compliance, employee inquiries, and year-end activities.
• Experience supporting multi-country payroll operations, preferably across APAC, Europe, or other international regions.
• Background in Shared Services, Global Business Services (GBS), BPO, SSO, or outsourced payroll environments is highly preferred.
• Advanced Excel and payroll data analysis skills, with demonstrated ability to perform reconciliations, variance analysis, data validation, and payroll reporting.
• Solid understanding of payroll governance, internal controls, audit requirements, data privacy, and the handling of confidential employee information.
• Bachelor’s degree in Human Resources, Psychology, Business Management, or a related field preferred.
• Self-directed and results-oriented, with the ability to work effectively with minimal supervision.
• Legitimate communications come from @ing.com and/or @myworkday.com.
• ING will never request payments or banking information during recruitment.