CPS Performance and Rewards Expert

ING Hubs B.V. Philippine Branch; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

ING Hubs Philippine Branch is seeking a CPS Performance and Rewards Expert to lead end-to-end payroll operations within a global People Services context in Makati, Philippines.

The role focuses on payroll accuracy, compliance with local regulations, benefits, and performance-related aspects, partnering with HR, Finance, and vendors to resolve complex issues and drive process improvements while coaching teammates.

Qualifications

• 3–5 years of payroll operations experience across end-to-end payroll processing.
• Experience supporting multi-country payroll operations (APAC/Europe).
• Bachelor's degree in HR, psychology, business management or related field.

Responsibilities

• Manage end-to-end payroll lifecycle from preparation to post-payroll reconciliation.
• Ensure payroll accuracy, compliance, and governance with statutory requirements.
• Collaborate with HR, Finance, payroll vendors, and benefits providers to resolve issues.
• Drive process standardization, automation opportunities, and service improvements.

Skills

Payroll operations

End-to-end payroll

Data analysis

Excel

Reconciliations

Education

Bachelor's degree in Human Resources, Psychology, Business Management, or related field

Job description

CPS Performance and Rewards Expert

Help Shape a Seamless Employee Experience

Role Summary

As a Performance and Rewards Senior Specialist, you will serve as a subject matter expert responsible for managing end-to-end payroll operations and supporting compensation, benefits, and performance management activities. Manage and validate compensation, benefits, performance management, and payroll activities across the full process lifecycle, from payroll preparation through post-payroll reconciliation, reporting, and audit support. Ensure payroll accuracy, compliance, and adherence to policies, controls, statutory requirements, governance standards, and service level agreements. Partner with HR, Finance, Local People Services, payroll vendors, benefits providers, and other stakeholders to ensure timely delivery, issue resolution, and service excellence. Lead the resolution of complex payroll issues, discrepancies, escalations, and operational risks through effective root cause analysis and corrective actions. Drive process standardization, efficiency improvements, automation opportunities, and service enhancements to improve employee and stakeholder experience. Maintain process documentation and knowledge repositories, support onboarding and knowledge transfer activities, and coach team members on BAU operations and best practices. Monitor KPIs, SLAs, and operational performance, facilitate stakeholder discussions, provide strategic recommendations, manage workload distribution, and proactively address risks and dependencies.

About the Team

You will join a collaborative team committed to delivering accurate, efficient, and employee-centric People Services solutions.

What We Are Looking For

• At least 3 to 5 years of payroll operations experience, with strong exposure to end-to-end payroll processing, compensation and benefits administration, payroll validation, reconciliations, statutory compliance, employee inquiries, and year-end activities.
• Experience supporting multi-country payroll operations, preferably across APAC, Europe, or other international regions.
• Background in Shared Services, Global Business Services (GBS), BPO, SSO, or outsourced payroll environments is highly preferred.
• Strong knowledge of Philippine payroll compliance, including BIR withholding tax, annualization, year-end tax processing, Form 2316, Alphalist reporting, and statutory contributions such as SSS, PhilHealth, and pag-IBIG.
• Advanced Excel and payroll data analysis skills, with demonstrated ability to perform reconciliations, variance analysis, data validation, and payroll reporting.
• Solid understanding of payroll governance, internal controls, audit requirements, data privacy, and the handling of confidential employee information.
• Bachelor's degree in Human Resources, Psychology, Business Management, or a related field preferred.
• Self-directed and results-oriented, with the ability to work effectively with minimal supervision.

What We Offer

Opportunities to work in a global and collaborative environment, continuous learning, and exposure to transformation initiatives.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. We're a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we're more than just a workplace - we're a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you're just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.