Senior Specialist Performance & Rewards

ING Hubs Philippines; Metro Manila; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

ING Hubs Philippines is seeking a Performance and Rewards Senior Specialist to lead end-to-end compensation, benefits, and performance management operations while supporting payroll activities.

The role requires handling enrollments, payroll transactions, reconciliations, and reporting with a focus on accuracy, governance, and stakeholder collaboration. You will drive improvements and coach colleagues in BAU processes.

Qualifications

• 3–5 years in payroll and benefits operations, end-to-end payroll processing, and year-end activities.
• Experience supporting multi-country payroll, preferably across APAC/Europe or international regions.
• Background in Shared Services, GBS, BPO, or outsourced payroll environments is preferred.

Responsibilities

• Execute, validate, and coordinate compensation, benefits, performance management, and payroll processes across the full employee lifecycle.
• Ensure process accuracy, compliance with policies, controls, and SLAs.
• Partner with HR, Finance, Local People Services, payroll vendors, and benefits providers.
• Lead resolution of complex payroll issues, discrepancies, escalations, and operational risks.
• Drive standardization, efficiency improvements, and automation opportunities.
• Maintain process documentation, support onboarding, and coach team members on BAU operations.

Skills

Payroll operations

Benefits administration

Excel data analysis

Data privacy

Audit & compliance

Cross-country payroll

Stakeholder management

Education

Bachelor's degree in HR / Psychology / Business Management

Tools

Advanced Excel

Payroll software

Job description

CPS Performance and Rewards Senior Specialist
Help Shape a Seamless Employee Experience
Compensation, Benefits, and Performance Management go beyond programs and processes. It's about recognizing contributions, supporting employee wellbeing, and enabling people to perform at their best throughout their career journey.
Role Summary
As a Performance and Rewards Senior Specialist, you will serve as a subject matter expert responsible for managing end-to-end compensation, benefits, and performance management operations and supporting payroll activities.

• Execute, validate, and coordinate compensation, benefits, performance management, and payroll processes across the full employee lifecycle, ensuring timely and accurate delivery of enrollments, payroll transactions, terminations, reconciliations, reporting requirements, and audit-related activities.
• Ensure process accuracy, compliance, and adherence to policies, controls, requirements, governance standards, and service level agreements.
• Partner with HR, Finance, Local People Services, payroll vendors, benefits providers, and other stakeholders to ensure timely delivery, issue resolution, and service excellence.
• Lead the resolution of complex payroll issues, discrepancies, escalations, and operational risks through effective root cause analysis and corrective actions.
• Drive process standardization, efficiency improvements, automation opportunities, and service enhancements to improve employee and stakeholder experience.
• Maintain process documentation and knowledge repositories, support onboarding and knowledge transfer activities, and coach team members on BAU operations and best practices.
• Monitor KPIs, SLAs, and operational performance, facilitate stakeholder discussions, provide strategic recommendations, manage workload distribution, and proactively escalated risks and dependencies.

About the Team

You will join a collaborative team committed to delivering accurate, efficient, and employee-centric People Services solutions.

What We Are Looking For

• At least 3 to 5 years of payroll and benefits operations experience, with strong exposure to end-to- end payroll processing, compensation and benefits administration, payroll validation, reconciliations, statutory compliance, employee inquiries, and year-end activities.
• Experience supporting multi-country payroll operations, preferably across APAC, Europe, or other international regions.
• Background in Shared Services, Global Business Services (GBS), BPO, SSO, or outsourced payroll environments is highly preferred.
• Advanced Excel and payroll data analysis skills, with demonstrated ability to perform reconciliations, variance analysis, data validation, and payroll reporting.
• Solid understanding of payroll governance, internal controls, audit requirements, data privacy, and the handling of confidential employee information.
• Bachelor’s degree in Human Resources, Psychology, Business Management, or a related field preferred.
• Self-directed and results-oriented, with the ability to work effectively with minimal supervision.

What We Offer

Opportunities to work in a global and collaborative environment, continuous learning, and exposure to transformation initiatives.

Don't meet every requirement?

Don't let that hold you back. Research shows that many talented candidates only apply when they meet every qualification. If this role excites you and your experience aligns with most of the requirements, we encourage you to apply.

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Join us. Apply today.