Ocean Customer Experience Specialist - Spanish

Maersk; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Maersk is seeking a bilingual logistics customer service professional in Pasig City. The role requires fluent Spanish and English, 1–2 years in Logistics/Shipping or a related customer service role, and familiarity with Maersk systems.

You will manage invoicing, payments, and documentation with a focus on accuracy and timely delivery. Responsibilities include handling inquiries via email and ticketing, ensuring quality of service, and supporting root-cause analyses when escalations occur.

Qualifications

• Bachelor’s Degree in any course; undergraduate considered.
• Fluent in Spanish and English, written and spoken.
• 1–2 years Spanish experience in Logistics/Shipping/Customer Service in a BPO or related industry.
• Prior Maersk systems experience is an advantage.
• Knowledge of SAP and strong technical skills are a plus.
• Willingness to work permanent night shift and weekends as needed.
• Proficient in MS Office applications.

Responsibilities

• Handle counter tasks related to export/import processes.
• Communicate with stakeholders in Spanish and English.
• Process invoicing and payment collections with accuracy.
• Manage daily issue resolutions via email and chat, adhering to process IOPs.
• Prepare receipts, invoices, cargo releases, and payment validation.
• Produce export/import documentation and submit timely to stakeholders.

Skills

Spanish

English

MS Office

SAP

Logistics/Shipping

Customer Service

Attention to detail

Multitasking

Education

Bachelor's degree

Tools

SAP

MS Office

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Key Responsibilities:

• Will be responsible for handling counter Chile tasks.
• Ability to communicate in Spanish and English, both verbally and in writing with stakeholders.
• Must be detail-oriented and capable of multitasking, as responsibilities include invoicing and payment collection.
• Has responsibility for handling daily issue resolutions via email and chat tasks in line with the Client/Process IOP's and ensures quality of service is maintained at all times.
• Handles concerns thru ticketing system similar to case management.
• Managing and creating of receipts and invoice, release of cargo, payment validation.
• Has accountability for preparation of export/import documentation and submission of the same timely and accurately to stakeholders including OBL (Original Bill of Lading).
• May perform root cause analyses in the event of escalations.
• May train new hires on the process(es).
• Commitment to accuracy, timeliness and compliance with established procedures.
• Strong accountability and attention to detail.
• Demonstrated efficiency, flexibility and productivity in work practices.
• Willingness to take on additional tasks as assigned.

Who are we looking for:

• Bachelor’s Degree any course. College undergraduate is also acceptable.
• Fluent in Spanish and English Language in verbal and written.
• With 1-2 years Spanish Experience in Logistics/Shipping /Customer Service Support in a BPO set up / or other industry.
• Prior experience with Maersk systems is also an advantage.
• Knowledge of SAP and strong technical skills are considered a plus.
• Flexibility to work on permanent night shift schedule and weekend shifts or other schedules when necessary.
• MS Office Proficient
• Amenable to work in Pasig City.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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