Customer Success Specialist - Spanish MEX

Maersk; Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

Maersk is seeking a Sales Support/Customer Service professional in Pasig City, Philippines. You will support Client Managers, build long-term customer relationships, and coordinate with internal teams to deliver value for global customers.

Ideal candidates have 2+ years in Sales Support, strong communication skills, and proficiency in MS Office. Night shift and on-site work are required as part of the role, and a on-site Pasig City location is specified.

Qualifications

• Bachelor’s degree in business or a related field preferred.
• Minimum 2 years in Sales Support or Customer Support.
• Experience in account management and building customer relationships.
• Strong commercial knowledge and communication skills.

Responsibilities

• Supports Client Managers through standard channels and builds long-term, trusted customer relationships.
• Monitors customer progress against goals and drives adoption, usage, business value, and overall relationship health.
• Resolves customer challenges by coordinating with relevant teams across the company.
• Manages CAT allocation and coordinates with customers to ensure commitments are delivered.
• Supports ocean and logistics contract renewals, tender handling, and contract management.
• Works closely with frontline sales on account planning, goal setting, and marketing strategies.
• Communicates service or rate changes to assigned accounts.
• Handles sales support tasks and commercial activities from start to finish.
• Supports management with day-to-day team needs, escalations, disputes, special projects, training, reporting, and backup coverage.

Skills

Communication skills

Spanish and English fluency

MS Office suite (Excel, Word, Outlook,

Education

Bachelor's degree in Business or related field

Tools

MS Office

PowerPoint

Job description

About Maersk

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. We Offer This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Key Responsibilities

• Supports Client Managers through standard channels and builds long-term, trusted customer relationships.
• Monitors customer progress against goals and drives adoption, usage, business value, and overall relationship health.
• Resolves customer challenges by coordinating with relevant teams across the company.
• Manages CAT allocation and coordinates with customers to ensure commitments are delivered.
• Supports ocean and logistics contract renewals, tender handling, and contract management.
• Works closely with frontline sales on account planning, goal setting, and marketing strategies.
• Communicates service or rate changes to assigned accounts.
• Handles sales support tasks and commercial activities from start to finish.
• Supports management with day-to-day team needs, escalations, disputes, special projects, training, reporting, and backup coverage.
• Supports local and global initiatives, functional transformation, and commercial awareness across teams and countries.

Accountabilities

• Customer NPS.
• Contract compliance.
• Invoice quality.
• Sales support tasks and commercial activities.
• Consulted About Contract management.
• Sales outstanding.
• Customer performance.

Primary Internal Stakeholders

• Client Managers.
• Product Managers.
• GSC Execution teams.
• Finance teams supporting invoice quality and dunning.

Primary External Stakeholders

• Customers.

Required Experience & Skills

• Bachelor’s degree in business or a related field preferred.
• Minimum 2 years of experience in Sales Support or Customer Support within a similar area of expertise.
• Experience in account management execution and building customer relationships.
• Commercial knowledge.
• Strong communication skills.
• Ability to understand and address customer pain points.
• Proficiency in MS Office tools, including Excel, Word, and Outlook.

Parameters for Success

Shared success measures include Customer NPS, contract compliance, volume/FFE, L&S GP, and delivery on sales outstanding.

Individual success measures include Customer NPS, contract compliance, volume/FFE, L&S GP, minimal customer churn, and delivery of sales support tasks and commercial activities.

Who are we looking for:

• Bachelor’s Degree in Logistics/Supply Chain related fields preferred or any course.
• College undergraduate is also acceptable.
• Fluent in Spanish and English Language in verbal and written.
• Minimum 2 years of experience in Sales Support/Customer Service Support within similar area of expertise.
• Account management execution/building customer relationships.
• Commercial knowledge.
• Excellent communication skills.
• Understanding how it solves different customer pains.
• Must be proficient in MS Office programs such as Excel, Word, and Outlook and Powerpoint.
• Amenable to work on night shift and WFO (Work From Office) Site-Based set up.
• Open to work in Pasig City.

Equal Opportunities

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].