Senior Contact Center Solutions Architect

TASQ Staffing Solutions; Makati; On-site; PHP 781,200 - 1,116,000; Full time

Job summary

A leading staffing solutions firm in Metro Manila, Makati is seeking a Contact Center Solutions Manager. The ideal candidate will have over 10 years of experience in the contact center industry, with a strong focus on developing tailored solutions and winning RFPs. This role requires excellent project management skills and the ability to oversee all phases of solution delivery. Competitive salary and onsite work setup offered.

Qualifications

• Minimum 10 years of experience in the Contact Center industry, with 5 years in solutions role.
• Proven track record of delivering successful contact center solutions and projects.
• Strong understanding of contact center technology, services, operations, and best practices.
• Excellent writing, communication, and presentation skills.

Responsibilities

• Analyze RFPs to identify requirements and evaluation criteria.
• Develop tailored contact center solutions for each RFP.
• Lead the creation of high-quality proposal documents.
• Oversee the entire RFP response process, from submission to contract negotiations.
• Develop strategies to increase the likelihood of winning RFPs.
• Manage projects from inception to completion.

Skills

RFP Analysis

Solution Design

Proposal Development

Project Management

Technology Expertise

Education

Bachelor's degree in business administration or related field

Advanced degree (MBA or MS)

Tools

CRM

Agile methodologies

Job description

A leading staffing solutions firm in Metro Manila, Makati is seeking a Contact Center Solutions Manager. The ideal candidate will have over 10 years of experience in the contact center industry, with a strong focus on developing tailored solutions and winning RFPs. This role requires excellent project management skills and the ability to oversee all phases of solution delivery. Competitive salary and onsite work setup offered.