Senior Software Rollout & Implementation Manager

iSupport Worldwide; Pasig; Presencial; PHP 900.000 - 1.700.000; Jornada completa

Descripción de la vacante

iSupport Worldwide is seeking an experienced Software Implementation Program Manager to oversee the rollout and ongoing implementation of a software platform and related services. You will manage end-to-end operational rollout, ensuring readiness across clients, internal teams, and stakeholders for new capabilities, releases, and launches.

You will coordinate cross-functional teams, manage implementation plans, onboarding, training, and drive adoption and process improvements in a growing

Formación

• 5+ years in software program management or related roles.
• Led at least two software products from pilot/beta to broader release with ownership and results.
• Experience with onboarding, training, communications, support readiness, and user adoption.
• Ability to build scalable processes in growing software environments.
• Experience coordinating recurring SaaS releases and organizational change.
• Strong stakeholder management to resolve dependencies and align priorities across teams.
• Use customer feedback and data to improve rollout plans and outcomes.
• Strong program execution, risk management, analytical, and problem-solving skills.
• Technical fluency in software release cycles, testing, integrations, access management, and incident escalation.
• Excellent written and verbal communication to senior stakeholders.
• Bachelor’s degree in Business, Information Systems, Computer Science, Operations, or related field or equivalent experience

Responsabilidades

• Own rollout plans, milestones, dependencies, risks, and deliverables across modules and services.
• Coordinate product launches from pilot to broader availability with readiness at each phase.
• Collaborate with Product, Engineering, AI, Product Marketing, Learning & Development, Client Success, and Support.
• Coordinate onboarding, training, communications, access setup, and readiness assessments.
• Develop enablement plans and training sessions to drive user adoption.
• Coordinate recurring SaaS releases with documentation and support readiness.
• Track feedback, adoption barriers, and issues with clear ownership and follow-up.
• Build scalable workflows and automate repeatable tasks where appropriate.
• Maintain scorecards on readiness, activation, usage, participation, and support demand.
• Provide concise updates on progress, risks, dependencies, decisions, and corrective actions to senior stakeholders.

Conocimientos

Program management

Software implementation

Launch operations

Stakeholder management

Change management

Process improvement

Cross-functional coordination

Communication skills

Risk management

Analytical skills

Educación

Bachelor's degree in Business, Information Systems, Computer Science, Operations, or related field

Herramientas

Agile

Scrum

Descripción del empleo

iSupport Worldwide is seeking an experienced Software Implementation Program Manager to oversee the rollout and ongoing implementation of a software platform and related services. You will manage end-to-end operational rollout, ensuring readiness across clients, internal teams, and stakeholders for new capabilities, releases, and launches.

You will coordinate cross-functional teams, manage implementation plans, onboarding, training, and drive adoption and process improvements in a growing