Platform Rollout & Adoption Program Manager

iSupport Worldwide; Pasig; In loco; PHP 1.200.000 - 2.400.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free lunch

Onsite gym

Weekly fitness activities

Upskilling academy

Modern facilities

Sleeping quarters

Game area

Shower room

Descrizione del lavoro

iSupport Worldwide in Manila is seeking an experienced Program Manager to lead integrated rollout planning and organizational change across platform modules and new services. You will coordinate onboarding, training, and readiness for adoption, while aligning product marketing and L&D deliverables with scalable support and measurable outcomes.

The role requires ownership of coaching adoption, stakeholder management, and continuous improvement based on feedback and data-driven decisions.

Competenze

• Bachelor’s degree or equivalent professional experience required.
• Proven track record delivering cross-functional software programs and launches.
• Experience coordinating SaaS releases and organizational change.

Mansioni

• Maintain a single integrated rollout plan across modules and services.
• Translate product scope into readiness, onboarding, training, and support readiness.
• Coordinate coach onboarding, adoption, and change management activities.
• Oversee onboarding and feedback collection for new coaching-client onboarding.
• Coordinate product marketing, training, and communications for enablement.
• Track issues, ownership, and escalation across teams to avoid backlogs.
• Define scalable support readiness with clear ownership and vendor performance.
• Maintain a concise scorecard on readiness, adoption, and feedback, driving action.

Conoscenze

Program Execution

Technical Fluency

Adoption & Change Mgmt

Operational Design

Executive Communication

Hands-on Execution

Formazione

Bachelor's degree in business, information systems, computer science, operations, or related field

Descrizione del lavoro

iSupport Worldwide in Manila is seeking an experienced Program Manager to lead integrated rollout planning and organizational change across platform modules and new services. You will coordinate onboarding, training, and readiness for adoption, while aligning product marketing and L&D deliverables with scalable support and measurable outcomes.

The role requires ownership of coaching adoption, stakeholder management, and continuous improvement based on feedback and data-driven decisions.