Software Implementation Program Manager

iSupport Worldwide; Pasig; On-site; PHP 900,000 - 1,700,000; Full time

Job summary

iSupport Worldwide is seeking an experienced Software Implementation Program Manager to oversee the rollout and ongoing implementation of a software platform and related services. You will manage end-to-end operational rollout, ensuring readiness across clients, internal teams, and stakeholders for new capabilities, releases, and launches.

You will coordinate cross-functional teams, manage implementation plans, onboarding, training, and drive adoption and process improvements in a growing

Qualifications

• 5+ years in software program management or related roles.
• Led at least two software products from pilot/beta to broader release with ownership and results.
• Experience with onboarding, training, communications, support readiness, and user adoption.
• Ability to build scalable processes in growing software environments.
• Experience coordinating recurring SaaS releases and organizational change.
• Strong stakeholder management to resolve dependencies and align priorities across teams.
• Use customer feedback and data to improve rollout plans and outcomes.
• Strong program execution, risk management, analytical, and problem-solving skills.
• Technical fluency in software release cycles, testing, integrations, access management, and incident escalation.
• Excellent written and verbal communication to senior stakeholders.
• Bachelor’s degree in Business, Information Systems, Computer Science, Operations, or related field or equivalent experience

Responsibilities

• Own rollout plans, milestones, dependencies, risks, and deliverables across modules and services.
• Coordinate product launches from pilot to broader availability with readiness at each phase.
• Collaborate with Product, Engineering, AI, Product Marketing, Learning & Development, Client Success, and Support.
• Coordinate onboarding, training, communications, access setup, and readiness assessments.
• Develop enablement plans and training sessions to drive user adoption.
• Coordinate recurring SaaS releases with documentation and support readiness.
• Track feedback, adoption barriers, and issues with clear ownership and follow-up.
• Build scalable workflows and automate repeatable tasks where appropriate.
• Maintain scorecards on readiness, activation, usage, participation, and support demand.
• Provide concise updates on progress, risks, dependencies, decisions, and corrective actions to senior stakeholders.

Skills

Program management

Software implementation

Launch operations

Stakeholder management

Change management

Process improvement

Cross-functional coordination

Communication skills

Risk management

Analytical skills

Education

Bachelor's degree in Business, Information Systems, Computer Science, Operations, or related field

Tools

Agile

Scrum

Job description

We are seeking an experienced Software Implementation Program Manager to oversee the rollout and ongoing implementation of a software platform and related services. This role will manage the end-to-end operational rollout process, ensuring that clients, internal teams, and other stakeholders are prepared for new platform capabilities, software releases, and service launches.

The successful candidate will coordinate cross-functional teams, manage implementation plans and dependencies, oversee onboarding and training, and drive operational readiness and user adoption. This role requires someone who can build scalable processes in a growing software environment, navigate competing priorities, and turn customer feedback and operational data into actionable improvements.

Key Responsibilities

• Program & Rollout Management: Own integrated rollout plans, milestones, dependencies, risks, and deliverables across software platform modules and new services.
• Software Launch & Implementation: Coordinate product launches from pilot and beta stages through broader customer availability, ensuring operational readiness at each phase.
• Cross-Functional Coordination: Work closely with Product, Engineering, AI, Product Marketing, Learning & Development, Client Success, and Support teams to align deliverables and secure commitments.
• Operational Readiness: Coordinate onboarding, training, communications, access setup, support workflows, and readiness assessments ahead of software releases.
• User Adoption & Change Management: Develop enablement plans, coordinate training sessions, gather feedback, identify adoption barriers, and support the integration of new workflows into existing business processes.
• Release Management: Coordinate recurring SaaS releases, ensuring appropriate documentation, user guidance, support readiness, and follow-through after deployment.
• Customer Feedback & Issue Coordination: Track usability concerns, training gaps, adoption barriers, and unresolved issues while ensuring clear ownership and timely follow-up.
• Process Improvement: Build scalable workflows, automate repeatable tasks where appropriate, and improve implementation processes using operational data and performance metrics.
• Performance Monitoring: Maintain scorecards covering rollout readiness, activation, repeat usage, user participation, support demand, and outstanding issues.
• Stakeholder Communication: Provide concise updates on progress, risks, dependencies, decisions, and corrective actions to senior stakeholders.

Qualifications

• At least 5 years of experience in software program management, software implementation, launch operations, or a closely related role.
• Proven experience taking at least two software products or substantial releases from pilot or beta to broader customer availability, with clear examples of personal ownership and results.
• Experience managing software rollouts beyond technical development, including onboarding, training, communications, support readiness, and user adoption.
• Demonstrated ability to build practical and scalable processes in entrepreneurial or evolving software environments.
• Experience coordinating recurring SaaS releases and ongoing organizational change.
• Strong stakeholder management skills, including the ability to resolve dependencies, manage competing priorities, and influence teams without direct reporting authority.
• Experience using customer feedback and operational data to improve rollout plans and implementation outcomes.
• Strong program execution, risk management, analytical, and problem-solving skills.
• Technical fluency in software release cycles, testing environments, defects, integrations, access management, and incident escalation.
• Excellent written and verbal communication skills, including the ability to communicate risks and recommendations to senior stakeholders.
• Bachelor's degree in Business, Information Systems, Computer Science, Operations, or a related field, or equivalent professional experience.

Preferred Qualifications

• Experience implementing software in professional services or relationship-driven businesses.
• Exposure to launching AI-enabled products or technology platforms for executive-level users.
• Experience coordinating internal teams and outsourced development or support partners.
• Relevant certifications in program management, Agile, Scrum, or change management.