Casino Security & Guest Experience Specialist

Westside Resort; Parañaque; Presencial; PHP 234.000 - 324.000; Jornada completa

Descripción de la vacante

Westside Resort in Parañaque seeks a Gaming Security Agent to protect guests, employees, and assets while maintaining safety across the gaming area. The role emphasizes vigilant monitoring, prompt incident response, and adherence to security policies to ensure a secure, welcoming environment.

The successful candidate will enforce house rules, respond to emergencies, monitor transactions, and assist with transport of cash and chips.

Formación

• Knowledge of gaming security operations.
• Experience in security operations is an advantage.
• Experience in the gaming or hospitality industry is an advantage.
• Strong vigilance, attention to detail, sound judgment, and the ability to respond effectively during emergencies.
• Commitment to integrity, responsibility, teamwork, service excellence, and continuous improvement.
• Customer-focused communication skills and the ability to interact professionally with guests, players, suppliers, employees, and external authorities.

Responsabilidades

• Provide security and protection to guests, employees, and company assets.
• Enforce casino security policies, procedures, and house rules while identifying suspicious activities and irregularities.
• Respond promptly and appropriately to commotions, emergencies, and other security incidents.
• Monitor casino transactions and ensure established procedures are followed.
• Identify and report potential safety and security hazards and risks.
• Provide services for the transport of cash, gaming chips, and sensitive gaming equipment.
• Respond to guest inquiries about property facilities, promotions, and related services.
• Record and attend to guest complaints, providing courteous, diplomatic, and respectful assistance.
• Assist law enforcement agencies during emergency situations and support coordinated operations and drills.
• Maintain professional conduct, appearance, hygiene, fitness, punctuality, and compliance with the company Code of Conduct.
• Attend personal development interventions and coaching sessions.
• Perform other related duties as assigned.

Conocimientos

Security operations

Guest service

Attention to detail

Emergency response

Educación

K-12 graduate or Finish Second Year College

Descripción del empleo

Westside Resort in Parañaque seeks a Gaming Security Agent to protect guests, employees, and assets while maintaining safety across the gaming area. The role emphasizes vigilant monitoring, prompt incident response, and adherence to security policies to ensure a secure, welcoming environment.

The successful candidate will enforce house rules, respond to emergencies, monitor transactions, and assist with transport of cash and chips.