Senior ServiceNow Platform Support Engineer

ESolutions; Philippines; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

We are seeking an experienced ServiceNow Platform Support Developer to provide platform support, enhancements, defect resolution, and implementation of new capabilities across the ServiceNow platform. The successful candidate will work with stakeholders, administrators, architects, and support teams to ensure stability, reliability, and continuous improvement.

The role requires 5-8+ years of ServiceNow experience, strong JavaScript, Glide API, and experience with Flow Designer and

Qualifications

• Minimum required ServiceNow development experience across platform modules.
• Experience in implementing and supporting ServiceNow workflows and integrations.
• Strong understanding of incident, change, and problem management processes.

Responsibilities

• Develop, configure, and support ServiceNow applications and modules.
• Configure and maintain Workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, and Catalog Items.
• Troubleshoot and resolve ServiceNow platform incidents, issues, and defects.
• Perform root cause analysis and implement permanent solutions.
• Support ServiceNow upgrades, patching, and platform maintenance activities.
• Develop and maintain integrations using REST, SOAP, IntegrationHub, and APIs.
• Create and maintain technical documentation and support materials.
• Participate in code reviews and follow ServiceNow development and coding best practices.
• Support production deployments, releases, and change implementation activities.
• Collaborate with business stakeholders, platform administrators, architects, and support teams to deliver platform enhancements.

Skills

ServiceNow development

5-8+ years experience

JavaScript

Glide API

Flow Designer

IntegrationHub

Service Catalog

Incident/Change/Problem Mgmt

CMDB

REST/SOAP integrations

Root cause analysis

Documentation

Job description

We are seeking an experienced ServiceNow Platform Support Developer to provide platform support, enhancements, defect resolution, and implementation of new capabilities across the ServiceNow platform. The successful candidate will work with stakeholders, administrators, architects, and support teams to ensure stability, reliability, and continuous improvement.

The role requires 5-8+ years of ServiceNow experience, strong JavaScript, Glide API, and experience with Flow Designer and