Senior ServiceNow Platform Administrator

PRI Global; Makati; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

PRI Global is seeking an experienced ServiceNow Platform Administrator to configure, manage, and maintain the ServiceNow environment across production and non-production settings. The role emphasizes reliability, security, and scalable IT operations.

You will collaborate with product teams, developers, and stakeholders to support business needs while expanding your expertise in ServiceNow administration and platform engineering.

Qualifications

• Experience in ServiceNow administration and platform maintenance including upgrades, performance monitoring and tuning, system hardening, integration implementation.
• Hands-on experience implementing SSO using SAML and OpenID Connect (OIDC).
• Experience integrating ServiceNow with Entra ID, endpoint management solutions, security platforms, and observability tools.
• Strong expertise in ServiceNow instance and database performance optimization.

Responsibilities

• Administer and maintain ServiceNow instances across production and non-production environments.
• Monitor and optimize ServiceNow performance through tuning and issue resolution.
• Plan and execute ServiceNow platform upgrades and ongoing maintenance.
• Manage user accounts, groups, roles, ACLs, and administrative access controls.
• Configure ServiceNow applications and modules to meet business requirements; provide configuration guidance to developers.
• Maintain platform security, system hardening, and data integrity.
• Establish and enforce platform security standards.
• Validate data exchange designs and integration requirements across systems.
• Implement and maintain ServiceNow integrations with internal and external systems (Entra ID, endpoint management, security platforms, observability tools).
• Collaborate with product teams and drive platform initiatives.

Skills

ServiceNow administration

Platform maintenance

SSO + SAML/OIDC

Azure DevOps

Observability tools

SAFe familiarity

Troubleshooting

Tools

ServiceNow

Entra ID

Azure DevOps

Observability tools

Job description

PRI Global is seeking an experienced ServiceNow Platform Administrator to configure, manage, and maintain the ServiceNow environment across production and non-production settings. The role emphasizes reliability, security, and scalable IT operations.

You will collaborate with product teams, developers, and stakeholders to support business needs while expanding your expertise in ServiceNow administration and platform engineering.