Senior ServiceNow Platform Administrator

Aumtrend Ph Inc; Manila; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Job summary

One of the Global Client in Manila is seeking a Senior ServiceNow Platform Administrator to manage and optimize ServiceNow across the organization. The role emphasizes hands-on administration, system upgrades, and performance tuning in a hybrid work setup with a day shift.

You will lead SSO projects using SAML and OpenID Connect, integrating Entra ID and other security platforms, while aligning with ITIL practices and SAFe Agile methods.

Qualifications

• Experience administering and maintaining ServiceNow instances.
• Hands-on expertise implementing SSO via SAML and OIDC.
• Integrating ServiceNow with Entra ID, endpoint management, and security platforms.
• Ability to optimize ServiceNow performance through advanced tuning.
• Familiarity with SAFe Agile framework preferred.
• Strong knowledge of ITIL processes and best practices.
• Excellent stakeholder communication and independent work ability.

Responsibilities

• Administer and maintain ServiceNow instances.
• Oversee upgrades, performance monitoring, and tuning.
• Design and implement SSO integrations (SAML, OIDC).
• Integrate ServiceNow with Entra ID and security platforms.
• Collaborate within SAFe Agile teams.
• Work with stakeholders to translate requirements.

Skills

ServiceNow Admin

ServiceNow Development

Java

OO Design

Design Patterns

ITIL

Azure DevOps

SAML

OIDC

Entra ID

Observability Tools

Tools

Entra ID

SAML

OIDC

Azure DevOps

Observability tools

Job description

• Role : Senior ServiceNow Platform Administrator
• Company : One of the Global Client
• Location:Manila
• Schedule: Monday-Friday
• Work Setup: Hybrid 3x weekly
• Shift : Day Shift ( 8AM - 5PM)

Job description:

Experience - 10 years

Proven experience in administering and maintaining ServiceNow instances, including upgrades, performance

monitoring and tuning, system hardening, technical design, and integration implementation.

Hands-on expertise in implementing Single Sign-On (SSO) solutions using SAML and OpenID Connect (OIDC).

Skilled in integrating ServiceNow with external systems such as Entra ID, endpoint management, security

platforms, and observability tools.

Proficient in optimizing ServiceNow instance and database performance through advanced tuning techniques.

Familiarity with the SAFe Agile framework is preferred.

Skills :

Experience with ServiceNow development and administration.

Experience with Java or a similar object-oriented language.

Knowledge of data structures, algorithms, object-oriented design, and design patterns.

Analytical and design skills to solve complex problems.

Knowledge of ServiceNow ITIL processes and best practices.

Azure fundamentals, Azure DevOps

Strong problem-solving skills and the ability to work independently.

Excellent communication skills to interact with stakeholders and team members.