Senior ServiceNow Platform Admin & Integration Lead

Gratitude Philippines; Manila; Hybrid; PHP 1,428,000 - 1,466,000; Full time

Job summary

Gratitude Philippines is seeking a Senior ServiceNow Platform Administrator with deep hands-on experience in enterprise administration, engineering, security, performance optimization, and system integrations. This is an advanced technical role requiring proven ServiceNow expertise and project exposure.

Based in Makati with a hybrid work setup and day shift (8:00 AM – 5:00 PM), the role offers a salary package of ₱128,000–₱131,400.

Qualifications

• Approximately 10 years of relevant professional experience in ServiceNow administration and platform engineering.
• Hands-on experience managing ServiceNow instances, upgrades, hardening, performance monitoring, and tuning.
• Experience with SSO, SAML, and OIDC implementations.
• Experience integrating ServiceNow with external systems, especially Microsoft Entra ID, endpoint management, security, and observability platforms.
• Strong knowledge of platform security, access controls, ACLs, integrations, and ITIL processes.
• Development knowledge in Java or similar object-oriented programming languages.
• Familiarity with Azure fundamentals and Azure DevOps.
• Excellent troubleshooting, analytical, technical design, and stakeholder communication.

Responsibilities

• Lead or participate in ServiceNow implementation projects.
• Oversee upgrades and security hardening of the platform.
• Implement integrations with external systems (Microsoft Entra ID, etc.).
• Monitor performance and perform tuning for reliability.
• Collaborate with stakeholders to design technical solutions.
• Ensure compliance with ITIL processes.

Skills

ServiceNow administration

Platform engineering

Security hardening

Performance tuning

System integrations

Java programming

Azure fundamentals

Azure DevOps

SAFe Agile

Stakeholder communication

Tools

SSO

SAML

OIDC

Microsoft Entra ID

Azure DevOps

Observability platforms

ServiceNow upgrades

Job description

Gratitude Philippines is seeking a Senior ServiceNow Platform Administrator with deep hands-on experience in enterprise administration, engineering, security, performance optimization, and system integrations. This is an advanced technical role requiring proven ServiceNow expertise and project exposure.

Based in Makati with a hybrid work setup and day shift (8:00 AM – 5:00 PM), the role offers a salary package of ₱128,000–₱131,400.